What is UX

Design

March 13, 2025

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What does UX stand for? Learn more about what UX means, why it’s so important and what defines good UX.

“UX” stands for “user experience.” It describes the quality of the experience an end user has with a specific product, service, company or brand.

Although it’s often talked about in relation to digital products, like apps and websites, UX can relate to anything that an end user can interact with or encounter.

Take the example of going into your local bank to open a new account. If the process is quick and simple with clear instructions, easy-to-find information and friendly customer service, you’d come away feeling like you had a good user experience.

The same goes for ordering something online or using an app on your phone. If you’re able to accomplish your desired tasks with minimal effort, you’ll find the user experience to be a pleasant one.

UX doesn’t relate to one specific thing. It’s the sum of all the smaller parts that determines whether the overall encounter between the product/service and the user is a positive one. You can think of it as the impression the user leaves with and whether or not they’d be keen to repeat the experience. To learn more, keep reading.

What is user experience (UX) design?

If UX describes the quality of a user’s encounter with a particular product or service, UX design is the process of creating and shaping these experiences, with the goal of making them positive, pleasant and valuable for the end user.

UX design isn’t about how a product looks; that’s just one aspect of the overall user experience. It’s about ensuring that the product is logical, functional, easy to navigate and generally user-friendly.

There are 5 elements of UX design to consider:

  1. Strategy: Deciding which objectives the product should meet, including both end user goals and client/business stakeholder objectives.
  2. Scope: Fleshing out the details of the product, determining which features and functionality it should offer.
  3. Structure: Mapping out the structure of the product, considering how users will navigate from one point to the next and what information they’ll need to move around the product and accomplish their goals.
  4. Skeleton: Drilling down to the finer details of how each page should be structured and which elements (buttons, menus and other content) will go where.
  5. Surface: Considering the user’s sensory experience of the product, defining how the product will look in terms of colors, imagery, spacing, typography and so on. This is where UI design comes in.

Where does the term “UX” come from?

The term “UX” was invented by Donald Norman, a cognitive psychologist who started working at Apple in the early 1990s. He took on the role of User Experience Architect, making him the first (known) person in history to have UX in their job title.

Explaining the origins of UX, Donald Norman said:

“I invented the term because I thought human interface and usability were too narrow. I wanted to cover all aspects of the person’s experience with a system, including industrial design, graphics, the interface, the physical interaction and the manual.”

What is the difference between UX and UI?

If you’ve heard of UX, you’ve probably also heard of UI. The terms are often used together but it’s important to be clear on the difference between them.

UX is a much broader term, covering everything that influences how a user feels when they use a product or service. It’s a comprehensive discipline that involves research, analysis, and understanding user needs. 

UI stands for “user interface”, which is the point of interaction between an end user and a digital product. It’s a more narrow discipline that involves the visual design of the screens, buttons and other touchpoints you might use to navigate an app or a website. 

The way the user interface (UI) is designed has an impact on the overall user experience, so UI is an important part of UX.

UXUI
Stands for “user experience”Stands for “user interface”
A broad disciplineA narrow discipline
Involves the quality of the experience as a wholeInvolves the design of the user interface
Concerned with research, analysis, and understanding user needsConcerned with visual design

You can learn more about the difference between the two, as well as how they go hand-in-hand, in this guide to UX vs. UI.

Why is UX important?

UX is important for two reasons: business value and human value. Let’s look at both.

The business value of UX design

If you have a positive experience with a product or service, you’re more likely to use it again and become a loyal customer. You might even recommend it to friends and family. That’s great for the brand reputation, which ultimately determines whether or not the product or service is successful and profitable.

On the flip side, a negative user experience leaves a bad impression of the product, service or brand. If it’s less than satisfactory, you’ll be inclined to go elsewhere, like a competitor with better UX.

Wherever there are two similar products or services offering the same functionality, the one with the best UX will always win out. UX is therefore crucial for winning and keeping customers, developing a positive brand reputation and, ultimately, for driving profit and business growth.

In sum, the business value of UX design includes:

  • A competitive edge in the market
  • Increased sales and revenue
  • Higher conversion rates
  • Better word-of-mouth marketing
  • A strong brand reputation
  • Improved customer loyalty and retention

We compiled some interesting statistics about the business value of UX, like the fact that 66% of customers are willing to pay more for a great user experience. 

The human value of UX design

In addition to being valuable to businesses, end users also value good UX even if they don’t know it. UX influences whether we enjoy an experience or not and whether products and services are efficient and easy or frustrating and difficult. 

In addition, UX determines whether products are accessible and inclusive for as many users as possible. Whether they are disabled, come from a different place with different needs, or have different requirements, good UX make products and services accessible for all.

What defines good UX? The fundamental principles of UX design

Defining good UX can be tricky. It’s not down to one specific thing. There are seven principles of UX design that all designers should follow. They are:

  • User-centricity — Design products and services in a way that centres the user’s needs and helps to solve their problems.
  • Consistency — This can mean keeping your designs consistent across all pages, screens, and products within the same product family. It can also mean meeting the user’s expectations for the kind of product you’re designing.
  • Hierarchy — This includes putting more important elements in more prominent positions in both a site’s information architecture and in the visual hierarchy. 
  • Context — Consider the circumstances in which your products of services will be used and how that will effect the user experience.
  • User control — Give the user the right amount of control over their interactions with a product, such as being able to reverse or undo errors to a text message without throwing the whole user experience into disarray.
  • Accessibility — Ensure your product or service is accessible to as many users as possible, including people with disabilities or in other environments.
  • Usability — Usability relates to how easy a given product is to use and it’s influenced by things like:
    • Learnability – how easy it is for a user to learn how to use the product for the first time.
    • Efficiency – how quickly and seamlessly the user is able to complete their goals and tasks.
    • Memorability – how easy it is for the user to jump back into the product after not using it for a while.
    • Errors – how many errors does a user typically make when using the product.
    • Satisfaction – how pleasant or enjoyable is the product to use.

What is the UX design process?

The UX design process focuses on identifying and solving a problem for a specific target audience. It includes:

  • Conducting user research to understand who you’re designing the experience for and what problems they need solving.
  • Narrowing it down to one problem and coming up with potential solutions.
  • Designing the chosen solution.
  • Making prototypes to test and validate the design, i.e. to make sure it will actually solve the user’s problem.
  • Developing the prototypes into a fully-fledged product or service which people can use.
  • Continuously improving the product/service (and thus the user experience) based on continuous testing and feedback.

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A passionate foodie-business student (Kelly), a vegan home chef-computer science student (Stephanie), and a scientist-biochemistry student (Adrian) found each other and decided to combine their fields of expertise to work towards a shared passion for food innovation and ocean sustainability. 

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With an ever increasing global population, the conventional seafood industry (e.g. commercial fishing and aquaculture) continues to overfish and deplete our oceans but is still unable to keep up with rising seafood demand. 90% of fish stocks have been used up, and we’re rapidly losing biodiversity and destroying marine ecosystems which support all life on our planet, so we need to take action now before it is too late.

This is when we knew we were on a mission to reimagine a more sustainable food system through delicious and nutritious seafood created using plants and scientific innovation. Through Impact Food, we would be able to do our part in alleviating pressure on our oceans and transform our global food system to be better for our people, planet, and animals.

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I was born in Chinatown in the Smith Housing Projects and was later moved out to live with my grandparents on Long Island in the middle of second grade as the crime was increasing in our building and my parents had been mugged and beaten up multiple times.

My parents immigrated from China during the Cultural Revolution. They built a raft to escape to Macau, then paid to be smuggled through a vegetation boat before coming to Hong Kong. I grew up very poor and was one of five Asians living in a predominantly white neighborhood on Long Island.

For as long as I remember I wanted to become a Urologic Surgeon, but I didn’t realize the sacrifices I would make to get there. While it is a male-dominated field, I remember at the time I was one of 8% of women in urology.

I had my first child born prematurely with special needs and blindness and took off six months to be with her in the ICU. It was at this time that I realized if I wanted to provide for my family, especially my daughter who will be dependent on me and my husband for a very long time, then I would need to find a new trajectory to help me become more financially independent.

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I asked the administrator at the hospital for a salary increase and he told me that I needed to prove why I needed to make more. So, I went and got a different job offer to become a program director of a New York City Academic Institution as their residency director with a 40% pay increase. 

When I presented my job offer to the hospital administrator, he took one look and told me that I should leave and he could not match my salary. It was also at this time that my male counterparts were making six figures more than me while I was working with the toughest patients and doing the toughest work.

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My father started as a busboy in a restaurant, then became a taxi cab driver, worked at a sweatshop, and then got into the spa business. He opened up a Spa called Eden Day Spa on Broadway. He asked me to help and that’s when I figured I can help my family business and go into aesthetics as a physician.

My biggest obstacle was being under the radar and so I couldn’t really grow. I asked the hospital administrator at the hospital for permission to pursue my second job and he gave me permission.

I was working full-time as a urologic surgeon doing the most difficult surgeries and on nights and weekends, I was taking care of my child and working at my father’s spa trying to grow the aesthetics part of the business.

I remember waiting for one patient to come at 9:00 pm because that was the only time I had available. I was missing my newborn and questioning whether this was worth it. In the beginning, it was very tough to garner any patients, I usually had one patient a week and most of the time they were a no-show. I would wait for hours and drive an hour from Harlem in hopes of seeing even one patient. The obstacles were juggling time, family, wondering if I was making the right decision, and whether or not it was worth being away from my child who was also breastfeeding. 

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I realized that if nobody put me on their platform then I would make my own, therefore, I opened my own aesthetic training business.

When I was first starting, I took two training courses and realized that these courses do not prepare you for the field of aesthetic medicine neither clinically nor from a business standpoint.

As a surgeon, I’ve always been the type to see one; do one; teach one, and that’s exactly what I did. I started an online community for physicians to pivot into aesthetic medicine because one of the things we were never taught in school was business. Since then, I’ve trained hundreds–if not thousands–of physicians and nurses. Some other huge and field-relevant accomplishments include being featured in Forbes and named a Key Opinion Leader for InMode and Galderma as well as a GAIN Trainer. 

HER ADVICE TO ASPIRING ENTREPRENEURS

Network with as many people as you know, be a connector.

Help other people and let everyone else know what you need, if you don’t ask you’ll never know how they could’ve helped you. Additionally, since I’m a visionary, I realized that I need processes and systems in place and strong integrators who help me to fulfill my visions.

This means hiring people who have strengths in other areas that I would consider my weaknesses thus allowing me to build a team that is good at operations.

We were never taught business in medical school which means everything from there on out is learning, absorbing, networking, connecting, and making opportunities out of meeting new people and helping others.

MOST REWARDING ASPECT OF HER CAREER TRANSITION

The most rewarding aspects of my career transition include feeling more valued by my work, patients, and staff and being compensated for something I’m good at, my techniques, and making people feel more confident.

I’m lucky to have patients from all walks of life; from the nurse’s aide who puts away money under her mattress to see me, to the successful CEOs, celebrities, models, actors, dancers, teachers, healthcare professionals, etc. What keeps me pushing forward is that I’m able to help other people pivot and transition.

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