What is UX

Design

March 13, 2025

SHARE:

What does UX stand for? Learn more about what UX means, why it’s so important and what defines good UX.

“UX” stands for “user experience.” It describes the quality of the experience an end user has with a specific product, service, company or brand.

Although it’s often talked about in relation to digital products, like apps and websites, UX can relate to anything that an end user can interact with or encounter.

Take the example of going into your local bank to open a new account. If the process is quick and simple with clear instructions, easy-to-find information and friendly customer service, you’d come away feeling like you had a good user experience.

The same goes for ordering something online or using an app on your phone. If you’re able to accomplish your desired tasks with minimal effort, you’ll find the user experience to be a pleasant one.

UX doesn’t relate to one specific thing. It’s the sum of all the smaller parts that determines whether the overall encounter between the product/service and the user is a positive one. You can think of it as the impression the user leaves with and whether or not they’d be keen to repeat the experience. To learn more, keep reading.

What is user experience (UX) design?

If UX describes the quality of a user’s encounter with a particular product or service, UX design is the process of creating and shaping these experiences, with the goal of making them positive, pleasant and valuable for the end user.

UX design isn’t about how a product looks; that’s just one aspect of the overall user experience. It’s about ensuring that the product is logical, functional, easy to navigate and generally user-friendly.

There are 5 elements of UX design to consider:

  1. Strategy: Deciding which objectives the product should meet, including both end user goals and client/business stakeholder objectives.
  2. Scope: Fleshing out the details of the product, determining which features and functionality it should offer.
  3. Structure: Mapping out the structure of the product, considering how users will navigate from one point to the next and what information they’ll need to move around the product and accomplish their goals.
  4. Skeleton: Drilling down to the finer details of how each page should be structured and which elements (buttons, menus and other content) will go where.
  5. Surface: Considering the user’s sensory experience of the product, defining how the product will look in terms of colors, imagery, spacing, typography and so on. This is where UI design comes in.

Where does the term “UX” come from?

The term “UX” was invented by Donald Norman, a cognitive psychologist who started working at Apple in the early 1990s. He took on the role of User Experience Architect, making him the first (known) person in history to have UX in their job title.

Explaining the origins of UX, Donald Norman said:

“I invented the term because I thought human interface and usability were too narrow. I wanted to cover all aspects of the person’s experience with a system, including industrial design, graphics, the interface, the physical interaction and the manual.”

What is the difference between UX and UI?

If you’ve heard of UX, you’ve probably also heard of UI. The terms are often used together but it’s important to be clear on the difference between them.

UX is a much broader term, covering everything that influences how a user feels when they use a product or service. It’s a comprehensive discipline that involves research, analysis, and understanding user needs. 

UI stands for “user interface”, which is the point of interaction between an end user and a digital product. It’s a more narrow discipline that involves the visual design of the screens, buttons and other touchpoints you might use to navigate an app or a website. 

The way the user interface (UI) is designed has an impact on the overall user experience, so UI is an important part of UX.

UXUI
Stands for “user experience”Stands for “user interface”
A broad disciplineA narrow discipline
Involves the quality of the experience as a wholeInvolves the design of the user interface
Concerned with research, analysis, and understanding user needsConcerned with visual design

You can learn more about the difference between the two, as well as how they go hand-in-hand, in this guide to UX vs. UI.

Why is UX important?

UX is important for two reasons: business value and human value. Let’s look at both.

The business value of UX design

If you have a positive experience with a product or service, you’re more likely to use it again and become a loyal customer. You might even recommend it to friends and family. That’s great for the brand reputation, which ultimately determines whether or not the product or service is successful and profitable.

On the flip side, a negative user experience leaves a bad impression of the product, service or brand. If it’s less than satisfactory, you’ll be inclined to go elsewhere, like a competitor with better UX.

Wherever there are two similar products or services offering the same functionality, the one with the best UX will always win out. UX is therefore crucial for winning and keeping customers, developing a positive brand reputation and, ultimately, for driving profit and business growth.

In sum, the business value of UX design includes:

  • A competitive edge in the market
  • Increased sales and revenue
  • Higher conversion rates
  • Better word-of-mouth marketing
  • A strong brand reputation
  • Improved customer loyalty and retention

We compiled some interesting statistics about the business value of UX, like the fact that 66% of customers are willing to pay more for a great user experience. 

The human value of UX design

In addition to being valuable to businesses, end users also value good UX even if they don’t know it. UX influences whether we enjoy an experience or not and whether products and services are efficient and easy or frustrating and difficult. 

In addition, UX determines whether products are accessible and inclusive for as many users as possible. Whether they are disabled, come from a different place with different needs, or have different requirements, good UX make products and services accessible for all.

What defines good UX? The fundamental principles of UX design

Defining good UX can be tricky. It’s not down to one specific thing. There are seven principles of UX design that all designers should follow. They are:

  • User-centricity — Design products and services in a way that centres the user’s needs and helps to solve their problems.
  • Consistency — This can mean keeping your designs consistent across all pages, screens, and products within the same product family. It can also mean meeting the user’s expectations for the kind of product you’re designing.
  • Hierarchy — This includes putting more important elements in more prominent positions in both a site’s information architecture and in the visual hierarchy. 
  • Context — Consider the circumstances in which your products of services will be used and how that will effect the user experience.
  • User control — Give the user the right amount of control over their interactions with a product, such as being able to reverse or undo errors to a text message without throwing the whole user experience into disarray.
  • Accessibility — Ensure your product or service is accessible to as many users as possible, including people with disabilities or in other environments.
  • Usability — Usability relates to how easy a given product is to use and it’s influenced by things like:
    • Learnability – how easy it is for a user to learn how to use the product for the first time.
    • Efficiency – how quickly and seamlessly the user is able to complete their goals and tasks.
    • Memorability – how easy it is for the user to jump back into the product after not using it for a while.
    • Errors – how many errors does a user typically make when using the product.
    • Satisfaction – how pleasant or enjoyable is the product to use.

What is the UX design process?

The UX design process focuses on identifying and solving a problem for a specific target audience. It includes:

  • Conducting user research to understand who you’re designing the experience for and what problems they need solving.
  • Narrowing it down to one problem and coming up with potential solutions.
  • Designing the chosen solution.
  • Making prototypes to test and validate the design, i.e. to make sure it will actually solve the user’s problem.
  • Developing the prototypes into a fully-fledged product or service which people can use.
  • Continuously improving the product/service (and thus the user experience) based on continuous testing and feedback.

Related Articles

{"ARInfo":{"IsUseAR":false},"Version":"1.0.0","MakeupInfo":{"IsUseMakeup":false},"FaceliftInfo":{"IsChangeEyeLift":false,"IsChangeFacelift":false,"IsChangePostureLift":false,"IsChangeNose":false,"IsChangeFaceChin":false,"IsChangeMouth":false,"IsChangeThinFace":false},"BeautyInfo":{"SwitchMedicatedAcne":false,"IsAIBeauty":false,"IsBrightEyes":false,"IsSharpen":false,"IsOldBeauty":false,"IsReduceBlackEyes":false},"HandlerInfo":{"AppName":2},"FilterInfo":{"IsUseFilter":false}}

Stories

Beyond Fashion: JINZA Oriental Couture’s Journey of Empowerment

“What fuels my passion is the personal stories of each of my clients. They teach me something new every day—whether it’s their high standards, attention to detail, or unique perspectives on the world,” states Grace Pei, founder of JINZA Oriental Couture.

Recognizing the power of handcrafted wedding dresses to connect people with their cultural heritage and express their unique stories, Grace is on a mission to highlight the beauty and sophistication of Chinese culture through JINZA Oriental Couture. 

The First Threads

Initially, JINZA Oriental Couture specialized in Western wedding dresses and custom evening gowns at Jinza Couture Bridal. But one fateful day, Grace was approached by a third-generation Asian American bride who wanted a custom Qipao for her wedding reception. 

Grace recalls, ‘This request sparked my journey into researching the Qipao and uncovering what had been lost over the years. Through this process, I discovered that my grandmothers used to wear tailored Qipaos in their time, and I began exploring my family roots.’ 

This reflective journey ignited a new passion in Grace: creating hand-embroidered designs that reflect her client’s unique family histories, cultural heritage, and personal stories. 

With a decade of expertise in bespoke fashion, JINZA Oriental Couture now specializes in handcrafted Chinese wedding dresses, Qipaos/Cheongsams, and Tang suits – all designed and made locally in Los Angeles for weddings and cultural celebrations.

Qipao Wedding Dress at Modern Tea Ceremony (Image source: JINZA Oriental Couture)

Qipao Wedding Dress at Modern Tea Ceremony (Image source: JINZA Oriental Couture)

Unraveling Tangles

Asian fashion has evolved dramatically over the years, with many traditional elements fading from modern designs. As a result, much of this cultural heritage has been lost or overlooked.

“One of the biggest challenges I’ve faced in my business journey is overcoming the misconception that Qipao and Cheongsam should be inexpensive or easily replaceable. Many people ask, “Why should I invest in something I can buy on Amazon or Etsy for $200?” Grace explains.

As the gap between mainstream fashion and Asian fashion narrows, Grace points out that these traditional dresses have become occasional pieces—costumes for special events rather than meaningful, handcrafted works of art. 

To address this, Grace focuses on educating her clients about the value of bespoke fashion: the intricate embroidery, high-quality fabrics, and cultural heritage woven into every piece.

“At Jinza Oriental Couture, we see our mission as both an artistic pursuit and a learning journey alongside our clients. Every client brings a unique story, and we don’t aim to replicate what was done centuries ago but instead incorporate meaningful elements that speak to their identity today.” 

Artisan hand stitching embroidery (Image source: JINZA Oriental Couture)

Artisan hand stitching embroidery (Image source: JINZA Oriental Couture)

Threads of Resilience

“As a mother of two and a first-generation immigrant, I am most proud of the resilience I’ve shown throughout my journey,” Grace exclaims.

Whether overcoming depression or battling an avoidant mindset, Grace’s resilience has transformed JINZA Oriental Couture into more than a fashion brand, but a place for preserving culture and identity.

Grace’s resilience wasn’t built overnight but grew through her passion for helping her community. By preserving cultural heritage through bespoke fashion, she tirelessly designs intricate dresses that tell the unique stories of her clients’ identities.

Grace happily recalls, “Hearing their stories, especially when they share old family albums of grandmothers wearing Qipao, often brings tears to my eyes. The hand stitches, still vibrant and beautiful after 100 years, remind me that clothing can carry a story all on its own.”

From custom Qipaos and Cheongsams to Chinese wedding dresses, each piece reflects the personal histories of her clients. Grace’s vision for JINZA Oriental Couture extends beyond fashion—it’s about supporting female leaders, uplifting the Asian community, and ensuring these cultural treasures are passed down to future generations.

When asked which Asian or Asian American—real or fictional—she’d invite to wear one of her dresses, Grace responds, “Lisa Ling (a previous client) and Ronny Chieng are both role models for me due to their commitment to telling powerful stories, standing up for their communities, and offering true support. Phillip Lim is also a successful example of an Asian American designer who has carved out his own voice in the fashion world, and his influence and individuality would be a perfect match for the ethos of Jinza Oriental Couture.” 

A piece from JINZA Oriental Couture (Image source: JINZA Oriental Couture)
A piece from JINZA Oriental Couture (Image source: JINZA Oriental Couture)

Lessons in Resilience and Unity

The two most important lessons Grace has learned from her entrepreneurial journey with JINZA Oriental Couture are authenticity and community.

“My advice to Asian creatives, founders, and entrepreneurs is to always be authentic. There were times when I wanted to take shortcuts or find quicker ways to get things done, but I learned that staying true to who you are and doing the right things, even if they take longer, is what truly matters. Another important piece of advice is to belong to a community you truly believe in. It will make things a lot easier, even when things don’t go as expected. When we, as a community, stay true to our values and support each other, we can create a stronger and more united future,” Grace affirms.

When asked about her future plans, Grace excitedly shares that she’s honing her storytelling skills to speak more boldly about heritage, culture, and community. She’s also open to collaborations, partnerships, and creating more content to amplify her mission.

Grace concludes, “Together, we are stronger, and by working together, we can have a greater impact. I look forward to the possibilities that lie ahead and the opportunities to connect with like-minded individuals and organizations.”

Please Include Contact

Website: JINZA Oriental Couture

Instagram: @jinzaoriental

Linkedin: Grace Pei

Facebook: Jinza Oriental Couture

ObFgA9tc-jpeg

Stories

Eunice Chen’s Táng Transforms Childhood Night Market into a Moving Animated Story

After transitioning from her career as a teacher to an animation artist and illustrator, the talented Eunice Chen once again decided to test her abilities by creating an animated short film project called Táng (糖).

“人算不如天算” — in Chinese belief, every encounter is predestined and our current state is the fruit of past karma. One life ago, we were somehow, unknowingly, cultivating our karmic connections, which ultimately led to this present life’s encounters or coincidences.

Táng is a movie about one of those by-chance encounters as well that integrates the art of 糖画 (tánghuà). Through the lens of tánghuà – a traditional Chinese sugar-painting art, this unexpected relationship arrives and flourishes into a confounding yet paramount work of fatherhood, family, and fate. 

THE INSPIRATION BEHIND TÁNG

Growing up between the U.S. and Taiwan, Eunice developed deep-rooted cultural memories that shaped her appreciation for her heritage. In this new venture, she continues exploring culture—this time, through nostalgia.

Where should we begin? Back to her childhood in Taiwan, like every other child, Eunice loved going out and visiting open-air markets. Bustling lines of food vendors, jittery echoes of chatters, and also a rare occasion when one can play games without their parents’ side eyes, open markets are the idols of many young children in Taiwan. It is also where she was introduced to the art of sugar-painting.

Reflecting on this memory, Eunice shares:

Yes, the idea of this story first came from my childhood memories of visiting open-air markets and night markets in Taiwan. Whenever I visited those markets, I would always make sure to visit the candy stalls, where master candy makers sculpted these lollipops that were amazing pieces of art and also very tasty confections. And I’ve always had a giant sweet tooth, so I started my film out of a place of joy.

The short film centers around the meaningufl connection between a sugar-painting street vendor (left) and a student.
The short film centers around the meaningful connection between a sugar-painting street vendor (left) and a student.

A REFRESHING TAKE ON FATHERHOOD AND FAMILY

In Chinese families, “血浓于水” (Blood is thicker than water) has long been a staple for centuries—that family is of utmost importance, and the bloodbound places more value than strangers. It is only natural that the concept of a “chosen family” may irk some, who put a sense of filial piety and duty in high regard.  

Of course, it feels almost peculiar for Eunice Chen – the eldest child, who has switched careers, from landing a “safe” job at teaching to taking a more off-the-beaten-path direction towards doll-making and now…animation artist and now…film director!! So expect the unexpected layers and nuances Eunice has painted Táng. Táng is more than just a love letter to Taiwanese night markets. It’s one that Eunice picks up the lack of positive portrayals of father-and-son relationships in the Asian community.

“When someone makes art or a film, sometimes they are painting a world they wish they had or would like to see in the future. I wish I had seen more strong bonds between Asian fathers and sons as I grew up,” Eunice shares. 

While Táng’s messaging can cover this complex matter only to a certain extent; here, Eunice is after something more personal for many Asians: “a healing balm” for those with similar experiences. However, Eunice adds that she’s been seeing a lot of change in parenting recently. She says, “I am super proud of how intentional and hands-on Asian fathers from my generation (and beyond) have been with their children!”

Now, Eunice is bringing Táng to life, but she needs our support.

A scene involving the art of sugar-painting.
A scene involving the art of sugar-painting.

JOIN THE JOURNEY: SUPPORT TÁNG

The idea for Táng came to Eunice during a storyboarding class, when asked to create quick story concepts. Táng was one of the ideas she came up with, leading her to develop a script—her first ever. While world-building and character design might be her forte, the real challenge followed: securing funding. Facing multiple rejections, it took one “yes” from what she thought would be her final meeting to reignite her determination. 

The initial funding allowed her to assemble a small but passionate team, who have since created the film’s first three minutes. Now, they need additional support to complete the project, leading to the launch of their Kickstarter campaign.

But independent films—especially ones that bring forward Asian heritage and underrepresented narratives—need tremendous community support. 

Supporting the Táng crowdfunding campaign is a step forward to preserving a piece of cultural heritage while amplifying nuanced Asian fatherhood stories, and ensuring that art like this can continue to thrive. 

Donate NOW and be part of this journey!

CONNECT WITH EUNICE CHEN

“Keep working on your art and portfolio. Get to know people already working in the industry and learn from them. And make art that comes from the heart and makes you happy. It’s going to be very difficult, especially given the current state of things in the animation industry as a whole, but if this is truly what you want, then don’t give up!”

Instagram: @eunicesketches

Website: eunicesketches.com 

Duolingo Shares Climb 7% as Users Swarm to App to Learn Mandarin-png

News

Love, Bonito x Asian American Girl Club Present the ‘TrailBlazer’ Collaboration

Love, Bonito and Asian American Girl Club have joined forces to launch the TrailBlazer Collaboration—a tribute to Asian American women breaking barriers, redefining leadership, and inspiring future generations. This campaign celebrates five extraordinary women, each donning a unique limited-edition Love, Bonito x Asian American Girl Club blazer that serves as a true reflection of their confidence, resilience, and identity.

Meet the Trailblazers:

  • Ally Maki – Actress, Advocate, and Founder of Asian American Girl Club, Ally embodies power and purpose in the RuchedReady® Rachel Blazer—made for the woman who rolls up her sleeves and gets things done
  • Sherry Cola – Comedian, Actress, and Storyteller, Sherry embodies authenticity in the Alya Boxy Crop Blazer, a reflection of her bold humor and vibrant energy.
  • Amanda Nguyen – Astronaut and Founder of Rise, Amanda exudes resilience and advocacy in the RuchedReady® Lapelles Soft Blazer, a symbol of strength and justice.
  • Michelle Kwan – Olympic Figure Skater and Diplomat, Michelle showcases her grace and determination in the RuchedReady® Classic Regular Fit Blazer, a nod to her unwavering spirit both on and off the ice.
  • Paravi – Popstar and Actress, Paravi brings her dreamy vibes and fearless creativity to the RuchedReady® Aera Slim Blazer—because bold artistry deserves a bold fit.
The Trailblazers (from left to right): Michelle Kwan, Ally Maki, Sherry Cola, Amanda Nguyen, Paravi

A Mission-Driven Collaboration

“At Love, Bonito, we share a common mission with Asian American Girl Club—to champion and uplift Asian American women in spaces where they have long been underrepresented,” said Dione Song, CEO of Love, Bonito. “This Trailblazers collaboration is a tribute to the trailblazers shaping industries, breaking barriers, and inspiring communities worldwide.”

A Pin with Purpose

Every detail in this collection carries a deeper meaning. Each blazer from the collaboration comes with a custom pin set representing a trailblazer’s journey:

  • The Phoenix – A symbol of resilience and rebirth, reminding women of their power to rise after every challenge.
  • The Sakura – Representing renewal and growth, celebrating transformation and new beginnings.
  • The Ginkgo – A timeless emblem of endurance and strength, honoring those who stand firm in adversity.

Now More Than Ever

“Asian American women have always driven powerful change, though our stories have often gone untold,” said Ally Maki, Founder of Asian American Girl Club. “Through Trailblazers, we’re affirming that our impact and leadership across all industries has always been—and will continue to be—undeniable.”

Join the Movement

Discover the TrailBlazer Collection at https://www.lovebonito.com/us/global/trailblazers-aagc 

About Love, Bonito: 

Love, Bonito is the leading female-founded fashion brand in Southeast Asia, dedicated to empowering women through thoughtful, versatile designs. With a deep understanding of the modern woman’s needs, Love, Bonito creates timeless and functional pieces that blend style with confidence. More than just a fashion brand, Love, Bonito is committed to fostering a strong, supportive community—championing women in every stage of their journey through representation, storytelling, and purpose-driven initiatives.

About Asian American Girl Club: 

Asian American Girl Club (AAGC) is a cultural force and community-driven brand dedicated to amplifying the voices and experiences of Asian and Asian American women. Founded by actress Ally Maki, AAGC creates space for connection and representation through fashion, media, and storytelling. With a mission to break stereotypes and celebrate identity, AAGC is more than a brand—it’s a movement empowering the next generation to be seen, heard, and unapologetically themselves.

Credits: Love, Bonito x Asian American Girl Club

SGV2N5MGRBP33CZ56U2JGAY3RE-jpg

News

Tariffs Hit Home: How Asian American Communities Bear the Brunt

While Trump claims tariffs will significantly impact the countries they target, experts argue that consumers and businesses will bear the brunt of the consequences.

Research by The Budget Lab at Yale University estimates that price levels may rise to 2% this year, equivalent to $3,000 per average household. Another report from D.C. stated that the new tariffs on China affect about 14% of U.S. imports and may raise costs to $25 billion annually. As the tariff war escalates, everyday consumers will face even higher prices.

Asian American communities and businesses are particularly vulnerable. In New York’s Chinatown, 28% of residents already live below the poverty line. With many companies relying on imports from Asia, owners are uncertain about their survival.

Mott Street in Manhattan's Chinatown (Image source: NBC News)
Mott Street in Manhattan’s Chinatown (Image source: NBC News)

“Here in Chinatown, especially, we have many elderly residents on fixed incomes,” says Edward Lau, owner of a traditional medicine shop in San Francisco’s Chinatown. With 90% of his stock sourced from Hong Kong and China, he worries, “If it gets very expensive, their spending power will be lower. Chinese immigrants will ultimately be harmed the most.”

Taylor Chow, owner of American Tai Wah Trading Corp, adds, “The Chinese community in Chinatown has been hit hard most because we consume a lot of imported ingredients. A lot of products only come from China. Even if manufacturers try to move their production line to Vietnam, to Malaysia, to Singapore, it’s not that easy.”

Supply chain disruptions and rising costs are straining small Asian American businesses. Since the community depends on these shops for cultural goods, they, too, will feel the pressure.

Mei Lum, owner of Lum’s Store, the longest-operating business in Manhattan’s Chinatown, explains, “Our working-class community here in Chinatown is definitely, in these circumstances, always being hit the hardest. And a lot of them have told me that their solution to mitigating these circumstances has been to eat those costs and only raise those prices by a smidgen, just to make sure they’re affordable for the people that frequent their establishments. How long can they sustain that?”

Mandy Lau helping a customer pick ginseng (Image Source: The Chronicle)
Mandy Lau helping a customer pick ginseng (Image Source: The Chronicle)

The erosion of these businesses could lead to cultural loss, impacting food, traditions, and ceremonial products. Lucas Li, whose family runs Lion Trading in San Francisco, specializing in feng shui and spiritual supplies, says, “When they get expensive, it makes it harder for Chinese people, for their families to maintain those traditions and do it at the proper steps. When customers shop at local businesses and small businesses, they’re not just buying a product, they’re basically investing in the community, supporting families, and protecting our traditions.”

Large online retailers like Shein, Temu, and AliExpress are also affected. While it is unclear how much product prices will rise on these e-commerce platforms, experts predict delivery delays and price hikes due to tariffs. Youssef Squali, an analyst at Truist Financial, notes, “The vast majority of these orders are valued less than $800, which means all or virtually all of them are going to get caught in that.”

Ultimately, Asian Americans may feel the greatest impact. As Linda Chao, a resident of Oceanview, states, “When there are tariffs, it won’t fall on China, it’ll fall on us. It can’t be helped. I also don’t have time to go and protest. I feel there’s nothing we can do.”

Sources: NBC News, The Chronicle, AP News, University of Virginia, The Guardian