Awaken* newsletter

June 13, 2024

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Tracy Young is a founder who has been on my radar for a long time. Beyond the fact that she is a successful exited founder, having sold PlanGrid to Autodesk for just under $900 million, Tracy’s family–like my own father–immigrated to the United States following the Vietnam war. With one major success under her belt, Tracy is going for a second, having recently founded a new startup named TigerEye, which focuses on AI-powered strategic planning. I sat down with Tracy to chat about lessons from PlanGrid, what she’s currently working on at TigerEye, and her identity as an Asian woman.

On Identity

I wasn’t the only one with a newsletter on the call! Tracy also recently started a LinkedIn newsletter titled Predictable Growth, a monthly Q&A with women leaders generating revenue for their businesses. I asked Tracy what the motivation behind starting it was, and what she hoped to see it accomplish:

Representation matters. In sales and go-to-market functions, women are underrepresented at the leadership level. However, many impressive, talented, and hardworking women have achieved the CRO/CMO level, and I wanted to hear their stories. So, it’s a way for us to showcase women and give them a platform to tell their stories and how they got to where they are. There are many great jobs in sales, but many women don’t realize that they’re available to them. Anyone can be good at sales, it’s not just men. Reaching the highest levels in sales gives women a lot of power to help out their families, help the economy, etc.

In previous interviews, Tracy has pointed out how women are especially underrepresented in enterprise SaaS. I asked Tracy if she had any ideas why this is the case, and how we can increase representation:

I’m not sure why that’s the case. But you can see it if you look at the stats or walk into any enterprise company. I would guess it’s systemic. I think it starts with the words we use for boys and girls, the way we treat them, and what is expected of them. This is part of our cultural history. One way to change that is to show what is possible. What Predictable Growth aims to achieve is to showcase all these women who are leaders at their companies. There’s no decision that the CEO is making without running it by them. We want to say: “This could be your future, if you want it”, for anyone reading, and hopefully, it’s a young woman reader.

Next, I wanted to get Tracy’s thoughts on how being an Asian woman has affected her experience as a founder:

My PlanGrid co-founder, Ryan, and I met in college. He’s been trying to convince me to start a company with him since I was 18. Being an Asian woman, I didn’t think it was possible. I brushed him off for many years. I thought, “I’m not a founder,” because I looked at all these other founders, and they didn’t look like me. That kept me from starting a company for a long time. Around 2007-2009, I remember Ryan really wanted me to apply for Y Combinator with him. And again, I told him, “I just don’t think it’s going to work.” I didn’t think other people would accept me, and I didn’t want to put myself through it. It wasn’t until Y Combinator put out a request for startups working on the exact problem we were working on that I felt comfortable applying. That request for startups almost gave me permission to apply to YC. But even when we got in, and we were making real revenue, and we fundraised, and we had real customers, and our product was getting better… even then, I still felt that founders should look a certain way. I don’t know how many years in we were before I finally realized how wrong I was.

In an interview eight years ago with Ron Miller at Techcrunch Disrupt, Tracy responded to a similar question very differently. I asked her what motivated her shift in perspective since then:

Back then, I really tried to separate myself from being a woman. I felt like that was not part of the equation. And again, it’s such a big part of me, I am a strong woman. For many years, I pretended that I wasn’t, down to how I dressed. What really woke me up was becoming a mom. Going through pregnancy and birth and postpartum recovery, and taking care of a baby, I think it was really at that point when I realized how strong women are, how strong our mothers and grandmothers are, and how strong my colleagues are. It was a disservice not to acknowledge that our journey is different. It’s not better or worse. It’s just different.

TigerEye

I asked Tracy how she came up with the idea for her new startup, TigerEye:

There’s no shortage of problems to solve in business software. If you talk to anyone who works for a public company, you’ll find a lot of outdated software still in use. After selling my last startup, I worked for a public company and got to use these expensive products that our company was paying for every year. I saw firsthand how they made us less productive and frustrated our team. Many areas need improvement, such as HR software, finance software, sales software, and everything in between, including development tools. 

A common strategy I hear from founders is that they want to start by selling to other startups, and then grow into an enterprise software company alongside their clients. I asked Tracy how she decided to skip that and go straight for enterprise customers:

I like to solve problems that I have experienced. TigerEye comes from my experience running a fast growth company for ten years. When we reflected on our PlanGrid journey, we asked ourselves a few questions: What would have accelerated growth? What would have made the difference between us still running PlanGrid today versus needing to sell? TigerEye is that product. This is a scientific tool that would have helped us grow more efficiently, be more profitable, and would’ve enabled us to be more courageous in our decision-making by providing extra validation. It’s an AI-powered business simulator. You can test out your plans before you make your team execute it. You can test out as many plans as you want and as many scenarios as you want before you bring it to the board for sign-off. Back at PlanGrid, we had a bunch of very smart people trying to generate the same thing that took months that TigerEye is outputting instantaneously now. This is the product that I wish I had to help grow PlanGrid. And this is why we are building for the enterprise. All I know to do is build things to help me with problems I’ve faced.

Starting a Company as a Second-time Founder

I asked Tracy what she thought about distribution at PlanGrid, and how that has changed for TigerEye:

PlanGrid was always mobile first. We really benefited from timing. Steve Jobs announced the first generation iPad, and we decided to start building construction software for that device soon after. We were one of the first enterprise apps to launch on all of the app stores. 

Let’s say you’re a construction person and you’ve got your new iPad or other tablet. You search for construction because that is your profession, and PlanGrid pops up as the top result. If it looks interesting, you might download it, and we had a freemium model so users could try us out. As a mobile-first company, having great SEO on the app stores was crucial for our inbound growth. That’s how we thought about distribution for PlanGrid, but that is totally irrelevant for TigerEye (although we do have a mobile version of our software). TigerEye is an enterprise-grade product, and you can’t just try it out as an individual. It is being deployed to whole departments, and that is a completely different distribution model. For many years, PlanGrid was sold on a per-seat basis. At TigerEye, we have an unlimited seat model, and it’s deployed to several teams at once, and the starting fee is five figures. It’s an enterprise-grade product. And so for us to get deployed and adopted usually takes a field sales team two or three conversations with the company, because it’s not just sales, it’s revenue operations, it’s strategic finance, and then it’s a champion at the C-suite level. It’s very different from PlanGrid’s model, where anyone with a credit card in a job site could swipe their credit card and buy PlanGrid today.

Next, I asked if she felt that being a second-time founder came with any benefits:

There are definitely benefits. For example, the first 15 people we recruited were people we had handpicked and worked with before. As a result, we were able to recruit a talented team with a strong track record and a strong work ethic. It’s difficult for first-time founders in their early 20s to attract talented individuals. The people who worked for us were our friends or recent college graduates. From our decade of experience, we’ve also seen what works and what doesn’t in terms of core values. This time, we made sure to have a set of values that we live by personally and professionally. These core values are non-negotiable and we share them with candidates we’re trying to recruit during our first phone call. We’re serious about it. Everyone says they care about their core values, but we actually hire and fire by them. 

Tracy’s emphasis on core values stood out because this was the first time I had heard a founder emphasize them to this degree. I asked Tracy why this mattered so much to her:

Through my experience growing PlanGrid to 450 employees and scaling the team to 1,300 employees post-acquisition, I got to see what slows down a team. I got to see how infighting can destroy a company. There are minor things that you can put in place to mitigate this, such as basic rules of engagement. We have a document called “Our commitments to working with each other,” which outlines how we work together at TigerEye. The document clarifies our five core values. It’s very simple, you cannot misinterpret what the core values mean. I’ll give you a couple of examples: 1) I will walk it like I talk it. 2) I will never speak destructively behind my teammate’s back. 3) If I have a problem, I will go to you and talk it out because we’re professionals and I can trust that we can have the hard conversations. If everyone follows these rules, then we’re in a really good place. That means that when there are problems, we can speak openly as a team and get through it together. We were very deliberate about the culture and work environment we were creating, especially as a remote company. I think our culture is especially important because we aren’t together every single day.  

Fostering a Culture of Authenticity

Throughout my research, a consistent theme Tracy touched on was being authentic as a leader. I asked her if she felt there are boundaries to authenticity and if it’s fine for CEOs to express fear or lack of confidence to their team.

There is definitely a line in terms of vulnerability and authenticity. It’s never acceptable to be disrespectful. Some might argue that they’re just being direct, but there’s a difference between being direct and being rude. It’s okay to question things and suggest new approaches. When I’m concerned about something related to the company, I share it with the team. I either present a potential solution or let them know that I’m working on one. This approach makes it easier to lead and get the team on board with the direction we’re heading. They may not always agree, but at least they understand why I’ve made certain decisions. If they understand, it’s easier for them to commit to the decision, even if they initially had reservations. 

To your second question, I think it is completely okay for a leader or anyone in the company to show that they are human, and as humans we experience fear and insecurity–they are natural emotions. As a leader and a productive teammate, it isn’t beneficial to dwell on these negative emotions. It’s challenging, if not impossible, to suppress these feelings because they will eventually surface. My approach is to allow myself to experience these emotions when things are tough, but also to take control and not let them linger. For instance, I might allow myself a day to experience these feelings, but the next day, it’s time to put on a game face and figure things out together. As long as there’s movement and progress, then it’s okay. Feelings like anger, insecurity, and sadness, when prolonged, are completely useless. They don’t serve anyone any good. They’re just there making everyone feel bad and that is absolutely not okay.

I asked Tracy what actions she takes to make sure everyone on her team is comfortable being authentic and vulnerable with each other:

We do this fun activity. We all take the Enneagram test. New teammates will take the test and present their enneagram results sometime within the first few weeks. The presentations are basically: “This is when I’m at my best. This is how I am at my worst. This is how I want to get feedback.” This helps us understand who we are as people because there are all kinds of different personalities, and conflict comes from two personalities at their worst coming together. If we can acknowledge and understand that might happen, it’s easier to get through it together. Essentially, it’s having self-awareness and giving your team a blueprint of being aware of who you are. 

For those who don’t know, Enneagram is a popular personality test that emphasizes how you interact with other personality types, making it a popular choice for teams. I am normally skeptical of these kinds of tests, but even I am a big fan of Enneagram, and I think it has helped me better understand myself and my interactions with others. For those curious, Tracy is Enneagram type 1, “The Reformer”. A fitting type for a person with such ambition and vision.

Shoutouts

If you are a leader in sales, RevOps, finance, or marketing, TigerEye has built a go-to-market planning tool to help you track, plan, and predict your go-to-market performance. The tool analyzes every change in your CRM using artificial intelligence to guide decisions and show you where you’re headed.

If you are interested in checking out what Tracy and TigerEye. have built, please drop her a note on LinkedIn or on X (f.k.a. Twitter) @Tracy_Young. Thank you Tracy for the interview!

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Stories

She Has Built A Community of Over 150k Parents Through Her Social Media Platform to Share Knowledge and Amplify the Marginalized

In a world where racial divisions persist and human dignity is often overlooked, Esther Park, a Korean American, has chosen to raise her voice and make a positive impact. Growing up as an immigrant child, she witnessed the struggles faced by her parents and the marginalized communities around her.

Esther’s journey led her to work with Liberty in North Korea, a non-profit organization that rescues refugees and advocates for their rights. She passionately believes in the inherent value of every human being, regardless of their background. Esther’s commitment to social justice extends beyond her work at Liberty in North Korea.

As a content creator, she has built a community of over 150,000 parents, using her platform to share knowledge and inspire others. Despite the challenges of balancing her various roles, Esther’s dedication to her daughter, her faith, and her mission remains unwavering. She aims to harness the power of social media to drive positive change, advocating for dignity, equality, and the betterment of society.

Through her journey and her inspiring message, Esther encourages everyone to embrace their influence and use it to uplift others, spreading love and serving those in need. Read through as Esther shares with us her experiences growing up as a Korean American, her work at Liberty in North Korea, her role in the church, and her journey as a social media influencer advocating for marginalized communities and give a voice to the voiceless. 

GROWING UP AS A KOREAN AMERICAN

Growing up in Seattle, Washington, a predominately majority culture city, I was the “popular Asian kid.” My friends would say things like “Oh but you’re the cool Asian.” There were some ways I clung to that. But it also unsettled me. A lot. It bothered me that certain people were determined as “in” and accepted or not by the color of their skin. But I never spoke up. Since then, I’ve witnessed many horrors of racism. And I truly believe in the need for racial reconciliation. Especially now, living as an Asian American through Covid-19, I’ve realized that I need to raise my voice.

MANY ASK IF I GOT INVOLVED BECAUSE I’M KOREAN, BUT MY ANSWER HAS AND ALWAYS WILL BE: “NO, I’M INVOLVED BECAUSE I’M HUMAN”. 

Growing up our family didn’t have much but I know that my mom always worked hard and tirelessly to make sure we had the best childhood growing up. We were fortunate enough that our hard working immigrant parents could make just enough, but I knew early on that it wasn’t the case for everyone. I went to school with friends who simply couldn’t get good grades or make it to all of their classes because they were busy working part time jobs while going to school to support their families from an early age. It was so heartbreaking for me. The experience as an immigrant child is unique yet unsettling. We see our parents working harder than most yet they struggle to even reach the middle class because of language barriers and learning to assimilate to a new culture. I always knew growing up that I’d want to make sure that I could do everything in my power to help minorities and to help those that didn’t have a voice.  

I’ve also spent almost my whole life in the church during ministry and mostly my focus has been on local outreach and missions. I currently oversee our City Partnerships ministry which is where me and my team are able to give our church members an opportunity to serve the city of Los Angeles that may be living under the poverty line. A few of the organizations that we work with is LA Mission, which is a non profit that works with the houseless population in Los Angeles to empower them to get back up on their feet and also with a non profit called Lincoln Heights Tutorial program that is a non profit with a mission to serve underserved and overlooked youth of East Los Angeles. They focus on making a local and significant community impact. They do this through a combination of tutoring services to close the academic gap, and youth programs to prepare teens for life after high school.

THE ROLE MY FAMILY PLAY IN SHAPING MY VALUES, PASSIONS, AND WORK

My mom immigrated to the States when she was in High School, as the eldest she was busy helping my grandparents with language barriers and her and my aunts and uncles all helped with their gas station. My dad came sometime after College, he started off as a dishwasher at a Sushi restaurant and eventually made his way up and now is a Sushi Chef and restaurant owner that is well known for some of his rolls in menus at different Sushi restaurants. He is also known for making Sushi for some of the top Major League Baseball players and South Korea baseball teams. My family came with absolutely nothing besides the thought of raising their families to achieve the “American dream”. I’m sure their eyes were opened to the brokenness of this country, but they worked hard to give their children everything. 

In many ways, my family and a lot of immigrant families were looked down on, this from an early age made me realize that I would never look down on someone for being different. I believe that we are all thread together as humanity and that we all must work together in helping this world become a better and brighter place.

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WORK AT LIBERTY IN NORTH KOREA

I’ve spent most of my late 20s working with Liberty in North Korea – a non-profit that rescues North Korean refugees hiding in China. Many ask if I got involved because I’m Korean, but my answer has and always will be: “No, I’m involved because I’m human”. What first sparked my interest in this issue was because I saw other human beings being treated less than just based on the circumstance or situation they were placed in. I hope that helping people dwelling in the margins, living every day in fear and helplessness, will never come with a condition. That we’ll continue to feel the tug to love and serve those in need. After all, we’re all human. 

Liberty in North Korea is a non-profit organization that believes that one day every North Korean man, woman and child will be free. We believe that every human being believes to have their basic human rights and dignities. We’re helping North Koreans escape a brutal regime through a 3,000-mile secret rescue route to freedom. It’s illegal for North Koreans to leave their country yet thousands of North Koreans risk their lives to reach freedom. Once they get into China, they are still not free. Because of the relationship that China has with North Korea, if North Koreans are caught by Chinese authorities they can be sent back to North Korea where they can face harsh punishments and imprisonment. 70% of women that are hiding in China are trafficked or sold as sex brides because of their difficult situations. This is where we come in to help them reach freedom through our rescue routes.

Once they have been rescued and resettled in South Korea and America, we also work with them in their resettlement journey to help them build self efficacy and reach success in their new lives. We also have a program called “Changing the Narrative”, unfortunately most of the world knows and sees North Korea based on what we see on the news which is about the Kim Regime or their nuclear missiles but we want to shift the focus to the 25 million innocent and real lives of the North Korean people, people who are just like you and I. 

I got involved with Liberty in North Korea when I went to UCLA, I helped start the chapter there and started having fundraisers very regularly and got involved with our headquarters that way. The summer of my senior year of college I went on a Christian mission trip to the border of China and North Korea that was life changing. I was able to hear from and befriend many North Koreans that were hiding in China and hear their stories. We would have to go to their homes at 3AM and turn off the lights and whisper to hear their stories. Right after that I interned with Liberty in North Korea where I traveled around the East Coast for 3 months sharing the stories of the North Korean people for hundreds of people. During that internship the HR manager called me and asked if I wanted to apply for a position and working at Liberty in North Korea was my first full time job after graduating at UCLA. 

BUILDING A COMMUNITY OF OVER 150K PARENTS AND PARENTS-TO-BE

During my maternity leave when I was able to step away from my day jobs to recover and to take care of my newborn, I was able to find a way to do something fun and meaningful. I spent a lot of time when my newborn was napping to learn about parenting and different methods and ways to ensure that my daughter was getting the best rest and care possible. I started posting my journey on Instagram and was able to build a following on Instagram and Tiktok of over 150,000 parents and parents-to-be in a matter of 3 months. It was an innovative way of creating value based on my circumstance. I’ve always believed that people come first, so this new venture I’ve entered into has always been about my community. I love being able to engage with them and share what I’ve experienced and learned so that they can learn from my mistakes and so that I can learn from them as well. 

BALANCING WORK AT LIBERTY IN NORTH KOREA,CHURCH, AND SOCIAL MEDIA

To be honest, it’s been hard. But I try to focus on my work at Liberty in North Korea from 9-5 and focus on Church ministry and content creation during the evenings or on weekends when Shiloh is asleep. But when Shiloh is awake I try to interact with her and spend as much time with her as possible. It’s important to me that she sees a mom that isn’t always working and on her screen but that is interacting with her and always putting her first. To be honest, a lot of this is of course because I am passionate about the work that I do but it’s also a means to a way to provide a life to Shiloh where she can flourish and grow in some ways that I may not have been able to. She is my ultimate motivation. 

CHALLENGES FACED IN VARIOUS ROLES, AND HOW I’VE WORKED TO OVERCOME THEM

I think the work I’ve done at non-profits isn’t very “cool” or “flashy”, it’s hard to get people to care about these issues, so that has always been very difficult. I love that there has been a huge movement of young individuals that have risen up to use their voices. For example, there was so much attention around the Black Lives Matters movement and the Stop AAPI Hate movement, which is so encouraging to me. It made me so happy to know that this type of awareness could be made. But it’s been heartbreaking to see that so few people in the world know about what’s going on in North Korea. The UN has deemed that North Korea has one of the greatest human rights crises in the world, yet I feel that there is little to almost no focus in the media on North Korea.

I know that it’s a complicated issue but they need our help. I oversee the grassroots movements of students and supporters at Liberty in North Korea and although it’s been discouraging at times, I am so grateful for the consistent supporters that we have all over the world. We have over 100 student and community led LiNK Teams all over the world that I have the privilege to lead and oversee. They are the ones that are showing up and helping to change the narrative to focus on the North Korean people. 

HARNESSING SOCIAL MEDIA TO DRIVE POSITIVE CHANGE TO ADVOCATE FOR DIGNITY AND EQUALITY

I think what I’m passionate about is two fold:

  1. When people are not treated with dignity and care, I believe that all human beings deserve this. 
  1. When people are suffering because of the lack of resources that they have, when there is an abundance in the world that ought to be shared.

So when it comes to these two areas, I want to be able to use my platform to share about what’s going on in the world and how we can help. For example, sharing different go fund me’s and fundraisers, sharing opportunities to help a specific person or community in need, starting my own fundraiser, sharing ways to contact your congressman or senator to push for change, etc. I have been able to raise over $40,000 holding fundraisers for Liberty in North Korea and other charities that I’ve mostly been able to leverage through my social media channels. 

ADVICE TO MOM CONTENT CREATORS  LOOKING TO MAKE A POSITIVE IMPACT THROUGH SOCIAL MEDIA 

I really don’t like the word “influencer”, but what I do want to share is that we indeed are all influencers whether small or big your following. There will always be someone that is influenced by you. You may be influencing your child everyday because they look up to you and learn from you just by watching you. You may have watched a good Netflix show that you’ve told all of your friends about. You may have taught your mom and dad how to use the latest app on their smartphones. We are all influencing others in some way or another, but whether we are influencing people to do good or to do bad, is the choice that we get to make everyday. My faith is very important to me and something that I have always lived by is to love God and to love others.

I know that God has placed me on this earth to love others and to always put others before myself. But whether you believe in God or not, I’d want to encourage other moms that want to make a positive impact in the world to always think of the other and to always look at everything you do (including social media and content creation) with the lens of “how can I love or serve the other today”. I know that everyone is fighting their own battles and struggling so I try to find ways to make people smile through my content and if that’s the way that God is using me as a channel of His love and blessing, then I’m grateful for that opportunity. 

CONNECT WITH ESTHER

Instagram: @estheryunpark  

Tiktok: @esthersoyunpark 

Youtube: Esther Soyun Park

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News

Henderson Welcomes New Asian-Owned Coffee Shop Inspiring the Asian Community

Henderson, Nevada has recently welcomed a new coffee shop that not only offers a unique Asian twist but also serves as a place of representation and empowerment for the community.

In the spirit of celebrating Asian American and Pacific Islander Heritage Month, local business owner Abel Garcia introduces Lovely Mempin to KTNV, the proud owner of Evergreen Coffee, who aims to inspire and empower fellow entrepreneurs from similar backgrounds.

Owning a business has always been a cherished dream for Lovely, driven by her desire to succeed in a society that often limits opportunities for minorities.

“Growing up I felt like there was a very defined narrative of what it meant to be Asian and I struggled with that because I felt like I was never good enough to be Asian or good enough to be American,” Lovely said to KTNV. She was originally from Manila, Philippines, moved to California, and eventually to Las Vegas.

Image Source: Linkedin / Lovely Mempin

Evergreen Coffee showcases a diverse range of Asian delicacies, including the peach mango pie from Lovely’s childhood and Indian-style toast, which breathe life into her cultural heritage.

Customers like Kyle Wong find solace in businesses like Evergreen Coffee, as they provide a sense of belonging and allow genuine representation of Asian culture. Wong appreciates establishments that bring forth authentic Asian experiences, such as tea businesses that evoke a nostalgic sense of home.

Aside from providing a delightful Asian-inspired coffee experience, Evergreen Coffee also symbolizes the strength and resilience of the Asian community in Las Vegas. Through her business, Lovely seeks to inspire others in the Asian community and to set an example for them to be bold and to take risks.

Featured Image Source: FB (Evergreen Coffee)

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Stories

She Started A Sushi Side Hustle After Getting Engaged, Generated $100K One Year Later For Her Wedding

Whether you’re planning a wedding, considering starting a side hustle, or simply looking for some inspiration to pursue your passions, this story is one you won’t want to miss.

Weddings are supposed to be one of the most memorable moments in a couple’s life, but the reality is that the cost of making that dream a reality can be overwhelming, especially for Asian weddings – with the elaborate customs and traditions, and the pressure of inviting every distant relative, including aunts you may not even know.

This is why last year, Lavinia Doan (Bao Nhu) decided to start LAV SUSHI, shortly after getting engaged. She wasn’t sure how to come up with funds for her wedding, and as a daughter of refugees, she had to start from scratch.

In a year of engagement, Lav achieved a milestone: she was able to save up $100K from this side hustle that she used to pay for her wedding. From being a one-woman team, her husband has now joined her in her sushi journey.

FOR THE LAV OF SUSHI

Lav is originally from DC, but she moved to Texas about 5 years ago for a job in oil and gas. She was supposed to work off-shore as an engineer in South America, but due to COVID, she was sent to various places like Midland, Carlsbad, and West Virginia. Although not the most exciting places, she tried to make the most of it by expensing meals, specifically sushi, which she loved. However, she found that the sushi in those places was terrible, so she started making her own.

Lav enjoyed making sushi, but there was a lot of prep work involved, so she started inviting friends over for sushi-making parties to share her passion with them. For her, having friends and family over for a meal was a way to show that she cared for them. Eventually, she left her job in oil and gas and started working in tech, where she was fully remote. Missing the human interaction from her previous job, she began seeking out ways to meet new people.

Being an extroverted person, Lav decided to list sushi classes on Airbnb Experiences as a way to meet people and share her passion with them. What started as a passion project soon turned into a side hustle when she got engaged and needed to find a way to pay for her wedding.

They started with sushi classes which are still their bread and butter, but have since expanded into catering, and homakases (omakase at home).

CHALLENGES OF STARTING HER BUSINESS

It was only two months after the first few classes when Lav got engaged.

Lav and her partner, Dan, started the wedding planning process and quickly realized that the cost of their dream wedding was almost triple what they had planned for. Post-COVID backups and inflation made for an expensive wedding. She knew that they had to either sacrifice their vision for the wedding or find another way to save up.

For them, the wedding was more than just a party to celebrate their marriage; it was an opportunity to give back to their friends, family, and colleagues and treat them to a fun weekend. They felt positively impacted by the people around them and wanted to return the favor at their wedding.

Starting her own business posed the biggest challenge for Lav as she struggled to manage and prioritize her time. In addition to working full time and planning their wedding in the US and Vietnam, she also wanted to maintain a semi-normal social life. She enjoyed spending time with friends, family, her partner, and even alone time. The business was a one-woman show for a long time until she realized that it wasn’t sustainable.

“I would joke with my partner that we would be able to afford the wedding we wanted but wouldn’t have anyone to invite because I hadn’t been able to find time to spend time with friends and colleagues, even my dog and partner were feeling the neglect!” Lav shared. She sacrificed sleep, workouts, and nutrition.

Many nights, after a long day of work and sushi-making, she questioned if it would all be worth it.

EFFECTIVE TIME MANAGEMENT WHILE RUNNING A BUSINESS AND PLANNING A WEDDING

In terms of time management, Lav admits that she is still learning how to do it well.

“I am a normal person and sometimes find myself spending too much time on my phone mindlessly scrolling, forgetting tasks that need to be done, and inefficiently bouncing from one task to the other. But I think it’s okay!” Lav said, and shared a few strategies that have helped her become more productive:

  • Waking up early – She wakes up early every morning at 6 am to work out at a pilates studio that charges her if she misses a class. This incentivizes her to start the day early and avoid the temptation to stay in bed and scroll through her phone.
  • Blocking off hours – She blocks off hours in her schedule to focus on specific tasks, which helps her prioritize and manage her time more effectively.
  • Outsourcing – She has learned to outsource tasks that don’t bring her joy or are too time-consuming. This includes hiring people to help with her sushi business and outsourcing tasks in her personal life.
  • Knowing your worth and what your time is worth – This helps her weed out opportunities that aren’t worth pursuing from a time, profitability, and brand standpoint.
  • Never compromising the mission – Her mission is to bring the joy of sushi into people’s homes and educate them along the way. She refuses to sacrifice the quality of ingredients or cut costs to increase profitability because the joy and fulfillment of bringing this experience to people’s homes are more important to her than money.

MEMORABLE MOMENTS AND EXPERIENCES

Most of Lav’s friends know that she really likes a challenge, so much so that she feels like being purposefully unprepared presents its own challenge.

Lav signed up for the Houston Marathon, her second marathon ever at that point in time, which she had not trained at all for. She also accidentally overbooked a public sushi class for that same evening in her home. It was her biggest class so far.

So she ran the Houston Marathon, walked to a bar to get some drinks with friends, and then went home to start prepping for her sushi class. LAV SUSHI was still very young at this point, so procedures weren’t very optimized at that point. “The class went well, but there were definitely moments where I thought I would drop the rice pot because my legs were quivering, and I could definitely tell that some guests were uncomfortable by how full the class was. Let me tell you, I never overbooked a class again,” she shared.

That’s not the end of it. After class, Lav cleaned up and started packing for a 2-month ski trip in Colorado. She couldn’t remember if she slept or not, but she did manage to catch her 5 am redeye the following morning.

“Sometimes I think about that day, and get tired just thinking about it. But I really did show myself what I can get done in a day. There are countless amazing experiences I have had with clients that I could write a novel. I have made so many friends and connections through the business, and am thankful to have gotten to know these people!” she adds.

EXCITING NEWS FOR LAV SUSHI

Despite all the challenges that Lav faced in running her business, she was able to generate $100K in one year for her wedding.

Lav and Dan got married just a month ago and they are now taking a break from their Houston-based business to focus on personal matters and other projects. They will soon embark on a six-week expedition to Asia to celebrate their second wedding and honeymoon adventure.

Their dedicated team will be taking care of LAV SUSHI in their absence, ensuring the city continues to enjoy the sushi experiences they offer.

In the meantime, they have some exciting news to share:

“We have been working on launching LAV SUSHI in Atlanta and it is fully operating and ramping up. We would LOVE some AHN support in ATL!”

WHAT MAKES LAV SUSHI UNIQUE AND WELL-LOVED

Lav thinks that the reason why clients of 2000+ love LAV SUSHI could be due to the personalized experience that is tailored to their taste preferences, with each menu being curated to suit their needs.

LAV SUSHI also offers unique catering menus that include a live chef and unlimited sushi, which always brings a “wow” factor to the guests. “People love that they can watch the chef’s roll the sushi right in front of them, and that they can make any requests on demand,” Lav said.

Another highlight of LAV SUSHI is their omakase concept, where they curate a surprise menu within the clients’ budget, which they can enjoy in the comforts of their own home.

CONNECT WITH LAV

Instagram: @lavsushi

Facebook: @lavsushi

Tiktok: @lavsushimaking

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Stories

This Former Journalist Pursued Her Passion of Creating Wearable Art Through SUBLIMA Jewelry

In a world that often values practicality over creativity, it can be challenging to pursue our passions and follow our hearts. But for Kelly Bit, the founder of SUBLIMA, it was a calling that she couldn’t ignore.

After years of working as a financial news journalist, Kelly realized that she missed the creative arts as a major part of her life. She started spending her free time making jewelry, and the intentional lifestyle switch brought her a lot of fulfillment.

SUBLIMA is a sustainable, handmade jewelry brand, referencing subliminal messages that produce hidden feelings in our everyday lives. Art imitating life.

In this article, we will explore Kelly’s journey of following her passions, the artistry and intentionality behind her jewelry, and how she is bringing her love of art and design to the world through SUBLIMA.

HOW IT ALL STARTED

I’ve always loved crafting. I’m an only child, and when I was very young, I spent a lot of my time drawing or creating cardboard models of things that I found delightful. I’ve always been captivated by beautiful forms and well-loved objects in our every day and creating artful homages to them.

During my career as a journalist, I missed crafting and the creative arts, so I started spending my free time making—drawing, painting, sewing, and creating jewelry. I wanted to invest in one of those hobbies in a more disciplined way, and I saw jewelry as having commercial prospects. I enrolled in metal smithing and wax carving classes after work, and that’s what gave me the skills and confidence to start a jewelry brand.

THE CREATIVE PROCESS

I love commemorating ordinary moments of delight by capturing something of their essence through elevated and artful jewelry that I make by hand.

I have many delightful memories centered around food and the people I enjoy it with, so that’s one reason why many of the pieces are Asian food inspired. I also tend to notice beautiful and aesthetic aspects of food all the time—like the way milk tea splashes with movement, or the mesmerizing repeating folds of dumplings—so those types of details make me want to highlight how interesting they look through an unexpected art medium.

The way that I make my pieces is by carving wax by hand to create wax prototypes. The prototypes are then molded, and from the molds, the pieces are cast in recycled brass or sterling silver and polished and assembled by hand.

HER APPROACH TO SUSTAINABILITY IN MAKING JEWELRY

The casting company I work with, which is based in midtown Manhattan and family-run, uses a New York-based company called United Precious Metals to recycle their metal and for purchasing refined recycled metal to use in new castings.

In choosing to partner with my casting company, their ability to source recycled metals was important, and I love how I’ve been able to offer sustainable jewelry since day one. It’s important to me because using recycled metals compared to newly mined metals reduces greenhouse gas emissions and conserves natural resources. And I’m thrilled with the quality of the pieces—the recycled brass and sterling silver are both beautiful bright colors, and I provide a polishing cloth to keep the pieces shiny forever since none of the casted pieces are plated.

WHAT SHE HOPES TO COMMUNICATE WITH HER DESIGNS

I love seeing how different people style the jewelry and how they implement their vision of themselves—what they want to project into the world through their self-expression—using the jewelry as part of their toolkit.

My general hope is that the pieces can be marveled at as wearable works of art and that conceptually they serve as a reminder to see an elevated beauty in everyday moments. For some styles, like those based on Asian food or other cultural motifs, I’d love for people to wear them with a sense of pride or appreciation of Asian culture.

WHAT SETS SUBLIMA APART FROM OTHER BRANDS

Aesthetically, I aim to make jewelry that looks unlike anything else in the market, at once striking and timeless, with quality that lasts a lifetime. My designs are unusual and eye-catching, somewhat abstract, and can be styled as edgy or classic. Executing these concepts while drawing inspiration from my Chinese American heritage and Asian culture helps set SUBLIMA even further apart from the rest.

The rise in anti-Asian hate after the pandemic made me turn specifically to Asian culinary delicacies as a source of inspiration, to create symbols of cultural pride by elevating the beauty of Asian food through the art of jewelry in a highbrow way, and it’s not something that I’ve seen done by other artists.

Since the pandemic, and even before, there’s been a growing and palpable demand for Asian products and stories. There’s an appetite for consumer brands to create products that help reinforce the emotional connection to identity and culture. The way that I’ve been doing that with SUBLIMA is a two-pronged approach: first through visual representation, and more meaningfully, I’ve pursued partnerships with local nonprofits serving the Asian American and Chinatown communities here in New York. Since 2020, SUBLIMA has donated $65,000 to nonprofits supporting NYC’s Chinatowns, after-school programming, affordable housing, and food security.

KELLY’S VISION FOR SUBLIMA

My long-term vision is to be the premiere jewelry brand for Asians and Asian Americans and to have the jewelry represent not only high art but humanism and community impact.

One of my biggest desires and goals is for my work to gain more exposure so that its inspiration and aesthetic beauty reach more people. That means collaborating with more organizations and people who share SUBLIMA’s values, being part of events where I can meet people and build connections, getting my jewelry into more stores, and working with more cultural gatekeepers, such as editors or stylists, to spread the word.

CONNECT WITH KELLY

Website: sublimajewelry.com

Facebook: @sublimajewelry

Instagram: @sublimajewelry

Tiktok: @sublimajewelry