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November 1, 2023

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Meet Khai Pham, a visionary entrepreneur reshaping how we manage lactose intolerance.

Armed with a business degree from USC, Khai’s journey took an unexpected turn after an eye-opening internship experience. After leading strategy and operations at a tele-orthodontics startup, he took the big step to start his own venture: Milky.

Milky stems from Khai’s personal struggle as a lactose intolerant person. Collaborating with Dr. Michael Seidman, he created Milky, a revolutionary lactase supplement designed for convenience and portability.

The path to Milky’s creation was marked by challenges. Khai and his team encountered manufacturing hurdles and setbacks, but their unwavering dedication and problem-solving spirit prevailed. Join us as we delve deeper into Khai’s journey with Milky.

KHAI PHAM’S JOURNEY WITH VENTURE FOR AMERICA

Venture for America profoundly shaped Khai’s career. Khai revealed the exceptional prospects that startups offer compared to larger corporations. In bigger companies, promotion chances often hinge on the person above you advancing or departing. However, in startups experiencing rapid growth, the entire business expands, creating numerous opportunities.

As a result, Khai’s hard work earned him two well-deserved promotions in just one year, leading him to become an Associate Director, with his initial compensation increasing four times by the time he turned 23. More importantly, Khai was able to engage with more substantial challenges much earlier in his career.

LEADERSHIP LESSONS AS YOUNGEST DIRECTOR

Climbing the ranks at Candid and achieving the distinction of being the youngest Director brought both challenges and growth to Khai Pham. In his perspective, the most demanding aspect of this journey was the increasing gap between decision-making and its outcomes. During the earlier stages of one’s career, tasks are straightforward; you receive assignments like crafting financial models, and when you perform well, immediate feedback follows. That immediate validation is comforting for junior professionals.

However, as one advances into more senior roles, the time gap between decision and result widens significantly. Senior leaders must make weighty choices, such as shaping the market strategy for a new product. Yet, the effects of these decisions might remain concealed for months, even years. This adjustment, bridging the gap between choices and their eventual outcomes, is a formidable mental challenge that confronts most individuals, Khai included. This evolution in leadership style and responsibility marked Khai’s journey as he navigated the complexities of decision-making at Candid.

KHAI’S PERSONAL STRUGGLES THAT LED TO THE BUSINESS OPPORTUNITY

Khai Pham’s personal battle with lactose intolerance ignited the creation of Milky, a transformative lactase supplement.

Khai shared that aside from being lactose intolerant, he also coped with ADHD, which often led him to forget bringing a Lactaid, making casual outings for ice cream, boba, or pizza very hard. Though the idea of a more portable version of Lactaid had crossed his mind, Khai initially didn’t see it as a true business opportunity.

When Khai moved to New York and found his favorite boba shop, Machi Machi, in Koreatown, he kept running the same problem of forgetting his Lactaid. He also noted that the pharmacy in Koreatown always seemed to run out of Lactaids. “Lactaids fly off the shelves at their location,” one of the pharmacy’s employees said. Intrigued by this, Khai went to visit various drug stores across lower Manhattan, asking their employees about Lactaid sales.

Khai shared that the farther he ventured from Koreatown and Chinatown, the less frequently stores experienced Lactaid stock shortages. This was the moment that Khai recognized his idea of a super-thin lactase supplement as a viable business opportunity, setting in motion the Milky journey.

“What I slowly began to realize is that people can’t help you if they don’t know you need help.”

Khai Pham

THE EXPONENTIAL POWER OF NETWORKS

Khai Pham’s collaboration with Dr. Michael Seidman marked a turning point for Milky, their second joint venture. Many wonder how a board-certified surgeon like Dr. Seidman came to co-found a company with Khai. The answer is simple: asking for help.

“I used to play it close to the chest when I was starting a company because I didn’t want to be embarrassed if it didn’t work out. What I slowly began to realize is that people can’t help you if they don’t know you need help,” Khai shared.

With this profound realization, Khai began sharing his desire to start a dietary supplement business with his coworkers and his search for a scientific co-founder. One day, a coworker mentioned a friend whose father, Dr. Seidman, had both a medical background and a penchant for formulating ideas. And the rest was history.

How Khai and Dr. Seidman met illustrates the exponential power of networks, but only if you open up and tell people that you need their help.

KHAI’S INSIGHTS IN NAVIGATING ENTREPRENEURSHIP

When asked what advice he would offer to his younger entrepreneurial self, Khai Pham emphasizes that failure doesn’t equate to poor decision-making. He notes that while they are connected, making the right choice with the information at hand doesn’t guarantee success.

Khai’s experience has taught him that if a decision carries even a 10% chance of yielding a 1000x return, it’s worth taking that calculated risk. Even if it doesn’t pan out, it doesn’t make the decision wrong. He candidly shares that in his earlier career, he often focused on the immediate results of his actions, sticking to high-probability decisions, and missing out on better, higher-expected-value opportunities. For Khai, the key metric for decision-making is expected value, not just the probability of success, a lesson he holds close as he navigates the entrepreneurial landscape.

MILKY’S VISION TO REVOLUTIONIZE DIETARY ACCESSIBILITY

When contemplating the future of Milky, Khai envisions creating an entire ecosystem of dietary accessibility.

While Milky’s initial focus centers on lactose intolerance, Khai recognizes that many individuals face a variety of dietary restrictions, including issues like acid reflux. The prevailing frustration lies in the disconnect between scientific solutions and user experience. Drawing a parallel to Lactaid, Khai points out the impracticality of carrying around large plastic bottles of products like TUMS.

The Milky team aspires to create a world where your entire medicine cabinet can be conveniently carried in your pocket, offering a seamless solution to dietary challenges, thus transforming the lives of those managing lactose intolerance and other dietary issues.

CONNECT WITH KHAI / MILKY

Instagram: @shop__milky

TikTok: @milky

Linkedin: Khai Pham

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Filipino-Chinese Lester Yu Of Fruitas Holdings Inc. Further Expands His 25+ Brand Portfolio

One of the leading groups in the food cart industry in the Philippines, Fruitas Holdings Inc., owned by Chinese-Filipino entrepreneur Lester Yu, has expanded its brand portfolio with the acquisition of Ling Nam, a 72-year-old establishment that operates three locations in Manila, Philippines. 

Fruitas’ wholly-owned subsidiary Soykingdom bought 100% of LN Banaue Inc. This firm operates Ling Nam restaurants such Peter K. Fung and Wanton Parlor.

Established in the 1950s, Ling Nam has long served authentic Cantonese noodles, congee, and dim sum. Beef Wanton Noodles, along with various other sizzling and mouth-watering dishes, can be found on the menus of restaurants in Manila’s Banawe and T. Alonzo districts in Quezon City.

Yu’s 25+ brand portfolio is one of the assets to be purchased as part of the acquisition. Soykingdom will pay 60% of the acquisition price when the deal closes. The remaining 40% will be paid till March 2023. The acquisition price is less than 10% of Fruitas’ March 31 assets and book value.

Fruitas had 720 stores across the country as of the end of December 2021, according to Bilyonaryo where they provided customers with fresh fruit shakes and juices, lemonade, coolers, milk tea, desserts, meat-filled pastries, soya-based products, baked goods, and lechon.

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Seattle’s Famous Canlis Restaurant named the First Female Executive Chef

Aisha Ibrahim has been announced as the new head chef of the famed restaurant Canlis in Seattle. She is the first female executive chef at Canlis and joins a long list of notable chefs who have worked at the restaurant over its seven decades.

The management at Canlis was looking for a chef who was interested in that way of thinking, someone who was interested in not simply putting his or her ego on a plate, but rather in actually trying to help inspire an entire industry.

Ibrahim was a sous chef at California’s three-star Manresa. She worked with chef Eneko Atxa at Aziamendi and Azurmendi, developing her culinary horizons.

The new head chef was drawn to Seattle’s wealth of locally sourced ingredients, according to the New York Times, her Canlis dishes would explore the region’s microclimates, traditional cuisine, and Asian influences.

Brian Canlis, a co-owner of the restaurant, considered Ibrahim’s test meal as the final step in the long process. “We set out to find a leader who could help rebuild a broken industry,” he tells Eater. Many kitchen cultures are toxic, he added. They want to continue creating a new norm for how individuals are regarded in kitchens and restaurants.

During the COVID-19 pandemic, Canlis, along with many other restaurants in the past year, experimented with a variety of different service formats. These formats included everything from parking lot yurts to drive-through burgers. 

The famed restaurant has informed that they will soon be opening a restaurant that will be distinct from the one that they previously operated but which they shut down a year ago. They have no interest in going in the other direction and would much rather proceed in the future path.

Canlis will be led by Ibrahim into the post-pandemic future, with the debut of her menu slated for July 2021.

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Darjeeling Express Chef Asma Khan’s New Cookbook Celebrates Women and Her Ammu (Mother)

Cookbook author, activist Indian chef Asma Khan is so much more than just being in the kitchen. 

In addition to owning London’s Darjeeling Express and hosting her own online cooking class, YesChef, she uses her platforms to advocate for world hunger, mentoring immigrant women, gender equality, and calling out toxic work cultures in kitchens.

With the release of ‘Ammu: Indian Home-Cooking to Nourish Your Soul’, The Bengali chef continues to redefine how women are portrayed at home and in restaurant kitchens, with a loving ode to her Ammu (or mother).

“Ammu [is] a tribute to these powerful women”, Asma tells Elle Canada, “the sharp things in our lives and the anchors that kept us going in difficult and stormy times. There [are] births, deaths [and] marriages in our culture; food is a very important element of that. That’s what this book really reflects.”

Ammu is filled with 100 dishes that will leave your mouth-watering recipes that have been carefully passed down from generation to generation.

Asma hopes the readers to try her chicken biryani, “Because I’ve worked so hard on getting the recipe right and I [know] people have recreated it” she tells Elle Canada.

According to The Guardian, Asma Khan’s biryani has the power to make you cry — not in the hyperbolic, internet vernacular sense, where food is considered “amazing”, “divine” or “to die for”

Asma also recommends trying out cooking any of the kababs, fish dopiyaza, and prawn malai.

“So much of our food is bastardized into [something that is] super spicy, oily, with cream and butter. If I put [that] much cream and butter in my shoe, it’ll taste nice! Our food is actually light and refreshing, but most people don’t associate those words with Indian food.” 

As the only female-founded, all-female kitchen cooking Indian food globally, she hopes that the next generation of women would surpass her, “That will be my greatest victory.”

Caroline Mangune Alanis

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Bald, Bold, and Beautiful: Proud Of Being Fifty-Five Walking My Truth

In the view of society, hair is connected with youthfulness and beauty in women, virility, and masculinity in men. It should come as no surprise that hair loss may make many men and women feel self-conscious. But should that be always the case?

Caroline Mangune Alanis was only 4 years old when she lost all her hair, “I don’t even know what it is like to have hair.” she said. Caroline has Alopecia Universalis (AU)  — the rarest form of Alopecia Areata, it’s an autoimmune condition that attacks the hair follicles.

Growing up Bald

Born in the Philippines to a strict father and a sweet and kind soul mother, as she describes, “My dad didn’t allow me to go out with friends a lot. I was never allowed to go on sleepovers.  He sheltered me from people. I never realized that until I was an adult, and reflected on my childhood.” She also has two brothers who were protective as well.

At the tender age of 4, she was already practicing “DAILY AFFIRMATIONS” although she never knew how impactful they were,  “I was always told to look in the front of the mirror.  I would say, I am beautiful, I am strong, I am special. I have beautiful eyes, beautiful skin, etc.”  Her parents never told her the pain and heartbreak of raising her, rather they just always told her how special and beautiful she was, “They always told me I was meant to stand out.”

She had no recollection of the time her hair started falling out, but she was told that her hair fell off within a 2-week time frame, “My mom said it could have been brought by stress from an earthquake we had in the Philippines.”  

Caroline was never allowed to say negative words about herself, or else her father would scold her. She was imparted that words she says about herself will either bring her up or tear her down, “So maybe I thought negative things about myself, but I never said it. Growing up bald, I never felt ugly, just incomplete.”

Growing up bald, I never felt ugly, just incomplete.

– Caroline Mangune Alanis

Although her parents taught her how to be courageous and had always made her feel how beautiful and blessed she was, growing up bald was not easy — she had to endure the everyday pressure of life. “There was the pressure of seeing little girls with beautiful hair and wishing every day that I had that. There was the pressure of kids being mean and pulling off my bandana and laughing at me because I was bald.” She faced the pressure of name-calling and bullying.

Caroline’s parents finally convinced her to start wearing a wig which, unfortunately, didn’t make things easier as she recalls. Walking home from school one day with her brother, a girl decided it would be fun to pull Caroline’s wig off and throw it on the ground. “At that moment, all I could do was cry and run home,” she adds, “every day I feared leaving the house, the emotional scar is unimaginable.”

She learned how to hide her AU, she felt as if people wouldn’t accept her for being her so it became a secret, and only her family and those she truly trusted, which were not many, knew the real Caroline.

In high school, only a handful knew about her AU, “which made it so easy to try to blend in since I never wanted to stand out, never!” The ironic part about it, as Caroline describes, was she would always be the one to be called by her teachers to lead a project, sing solos, and participate in plays and fashion shows. They even nominated her to join the homecoming queen and enter a beauty pageant. However, “I realized that my fear never really went away by keeping my AU a secret and the emotional scar was also still a part of my life.”

Every day I feared leaving the house, the emotional scar is unimaginable.

-Caroline Mangune Alanis

Being Bold With The Love Of Her Life

She met her husband Mark from work, where they were both managing stores at a mall in Chicago. They became best friends and were each other’s plus one at weddings, “We didn’t start dating until I transferred to another mall.” she said.    

But the day has to come when she must tell Mark about her condition, “Telling Mark about my alopecia was very difficult. He once told me that he loved hair and eyes on a woman,” she adds, “He himself has gorgeous hair.” Caroline felt she didn’t have one of the criteria Mark was looking for. Although she mentioned several times that she had something to tell him and he would always say “whenever you are ready.” Caroline thought that they both knew that Mark is aware of her wearing a wig, they just never talked about it. 

Mark and Caroline had been dating for about a year when she finally tried to tell him one evening. She got choked up and started crying. He told her, “Caroline, don’t you think I know you by now from your head down to your toes?” He had tears in his eyes. She then asked Mark why he didn’t tell her.  He replied, “I wanted you to trust me enough to tell me”.  

As they began to start their family, Caroline’s AU became their secret. She held her family bound to her alopecia. When her daughters’ were infants, she wouldn’t carry them in public for fear that they would pull her wig. “They were taught never to touch mommy’s hair, ever!” 

Her daughter could never have friends sleep over because it would be very uncomfortable for Caroline to be her in her own home. “My daughters were always fearful when we were out in public, especially on windy days.” 

Caroline’s baldness was a big secret, even her husband’s family didn’t know, “because I hid so much all my life, I didn’t realize I walked in fear every day.  I didn’t realize I lived in bondage.”

Mark told her, “Caroline, don’t you think I know you by now from your head down to your toes?” He had tears in his eyes. She then asked Mark why he didn’t tell her.  He replied, “I wanted you to trust me enough to tell me”.  

Embracing Being Beautiful

In the summer of 2015, her life opened a new door, she became a part of an International Alopecia Group on Facebook and realized that her journey with AU has prepared her to help others like her. She saw so many men and women devastated by losing their hair. They were going through a lot of emotional pain, “You see, alopecia can happen at any time in one’s life so the adults experience a loss and have to grieve.” Caroline said. Alopecia might not be life-threatening but it is life-altering. Hair, eyebrows, and lashes truly make a difference in one’s appearance, “I myself put my face on every day.” she added. 

She also saw some men and women walking proudly bald. One man, in particular, Anthony Carrigan, an actor who also kept his alopecia a secret but he came out and had been helping others and is a beacon of light.  

Then, Caroline started giving advice about doing daily affirmations, “doing lots of SELF LOVE!”  as well as giving makeup tips, the alopecia community knows her as the “Eyelash Queen”.

But once the parents of alopecia children started posting their heartbreaks, “that’s when I realized my parents’ challenges of raising me, a bald child.” Caroline started reiterating what her parents taught her. She gave advice to parents, about how special their child was, how they were perfect and beautiful just as they were. “Alopecia children are so strong,” she noted.

“I then realized I was all those things: perfect, beautiful, and strong,” she said, but her baldness was still a secret. Caroline thought to herself, how does she encourage others to accept themselves if she herself could not let people know about her condition? So as those thoughts lingered in her head, she began telling her family and friends — she only wanted to tell people, not show people. Her goal was to have 30 different wigs for each day of the month.

“But God! God had other plans for me,” the unexplainable started occurring, her wigs became unbearably uncomfortable to wear, “it almost felt like my scalp was burning,” which she thought was completely strange since she has been wearing them for 40 years. It took a lot to take a look at herself bald.  She then began to think, “How can I tell my daughters  and others that beauty really lies deep within if I myself can’t see past my lack of hair?”

On August 14, 2015, on her way home with her husband from dinner, Caroline’s wig was getting itchy so she took it off to scratch her head. She was about to put her wig back on but Mark held her hand to stop her. He said “Honey, don’t put it on, you’re fine. You are safe with me, nothing can hurt you, and no one will hurt you. You are beautiful.” She reluctantly did what he asked and wanted to be strong for him. 

Mark kept holding her hand tight and kept asking if she was okay,  “I just kept saying it is scary.”  As they were nearing their home, her husband pulled over and said “Come on let’s take a selfie.” to lighten the situation. Her husband dropped Caroline off in front of their home, with her wig in her purse. Mark told her to go ahead and go into their home.  

“For the first time in 40  years, I felt God’s love on my head. The soft wind touched my head, a few raindrops falling on my head. I cried and laughed as I ran to my house.” she recalls.  

After that night, her husband helped Caroline with her small steps into seeing herself for who she was — a beautiful woman living with AU. Slowly, she found herself no longer wearing her wigs. They would go on drives and take walks on the beach. “I felt free, my secret slowly fading; including the emotional scar.”

I felt free, my secret slowly fading; including the emotional scar.

-Caroline Mangune Alanis

“On Sept 9, 2015, I posted it on Facebook, I cried the whole night.  Everyone was so kind.  I was still afraid, but I started walking bald.” she expressed.

In the fall of that year, it started getting cold and she didn’t like her hats since they looked terrible without any hair. She was pretty sad because she really did not want to start wearing her wigs again, “I just prayed and asked God to lead me in what I am supposed to do. I got my answer on Sunday, October 4th,” A lady stopped her and asked if she has Alopecia, to which she responded “Yes!”. The woman said, so did she, and asked Caroline, how does she do it? — She knew the lady meant how she could walk around without her wig.

Caroline answered “I don’t know. This is all new to me. “God is giving me the strength to do this. I couldn’t have done this on my own.” So that day, she officially retired all her wigs. “Yes, I put them all away for those special occasions,” she added.

She has met so many people just like her all over the world which inspired her to start her own Alopecia Group in Chicago, where they meet once a month. “I love having a family I call my own, people who truly understand me.”

The Chicago Alopecians

Caroline together with her friends started the Facebook group, with her as the main facilitator. It is a place where they can share their personal journeys and ask for advice or help. The Chicago Alopecians’ mission is to ensure that no one feels alone. Recently, they have been planning to create more events to cater to everyone, children, teens, and men. 

“We each have our own alopecia journey and we just want to connect with each other,” said Caroline. They also allow wig vendors in the group, “Chicagoland is such a big place. I love having a solution for everyone in the group.” As of writing, they currently have 332 members, and they’ve also started an Instagram page to widen their reach.

For the international group, Caroline is also encouraging others to create their own alopecia groups — their own tribe in their local towns.

“I have always known God wanted me to stand out, but I was always afraid.  These days, I am no longer afraid to not have my wig on, I embrace it.”

Caroline is truly a woman who is defying what society calls “beautiful”.