Winning The Race by Understanding Customer Journey
Development
July 25, 2025
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Before becoming a loyal customer, a lead has to interact with your product/service at various stages. This entire process is summarized in the customer journey, divided into 5 main stages:
Awareness: The customer becomes aware of your brand and your product, usually through search engines when searching for a solution to their problem.
Consideration: The customer is aware of your brands but also your competitors’;, they start wondering which of the options they should choose from.
Purchase: The customer makes a buying decision, either from your brand or your competitors’.
Retention: After the purchase, you need to consider how to get them to repurchase many more times, since retaining is cheaper than recruiting.
Advocacy: At this stage, the customer is basically your brand ambassador., Tthey love your product;, they tell their acquaintances about your product.
Understanding the journey and what stage the audience is at can help you understand their needs and adjust accordingly. Each stage has a different touchpoint as well, so adjusting to said touchpoint makes it more effective and less costly. Understanding the journey can help you win the race.
Why Asian Hustle Solutions?
At AHS, we specialize in helping brands capture attention and inspire action — whether you’re launching a new product or scaling your business, we’ll guide you to marketing that resonates and delivers results.
Jilly Bing, the company known for the Jilly Doll and its mission to break down stereotypes about Asian American girls, is once again pushing boundaries for its community. Celebrating its heritage, Jilly Bing is expanding its collection with the Riley Doll, a new character designed to represent mixed Asian and Caucasian backgrounds.
A Founder’s Dream
Elenor Mak, the Chinese American founder of Jilly Bing, was inspired by her search for a doll that reflected her daughter’s heritage. This pursuit brought the Jilly Doll to life as a collection aimed at bringing representation to playtime, helping Asian children make sense of the world, their identities, and the roots of their traditions.
Elenor Mak, the Chinese American founder of Jilly Bing with the Riley Doll (Left) and the Jilly Doll (Right).(Image source: Jilly Bing)
Mak stated to PR Newswire, “As the number of Americans identifying as mixed-race Asian grows, the Riley Doll offers children a reflection of their experiences, showing they can be 100% Asian, 100% Caucasian, and 100% themselves.”
From Dream To Reality
Riley is confident, loves snacks from her favorite Asian stores, and enjoys adventure. Mak continued, “The Riley Doll was created in response to strong consumer demand, as a mixed Asian doll was the top request from the Jilly Bing community. For so many of us, growing up meant feeling pressured to choose one side of our heritage. The Riley Doll is here to show kids they don’t have to choose—they can celebrate every part of who they are.”
The Riley Doll was created to help children celebrate their identity. (Image Souce: Jilly Bing)
The doll further propels Jilly Bing’s mission of bringing Asian American characters to life, representing the community’s diversity in backgrounds, appearances, interests, and personalities. Priced at $68, Riley is now available exclusively online at jillybing.com.
Not knowing what to do when starting his business, DhungJoo “DJ” Kim burnt through a whole sum of cash during his early days and later got himself in an environment full of volatility and bad actors.
Yet after years of honing his entrepreneurial experience, DJ founded and grew RevGenius to a 30,000-member community at $1M ARR, sold three businesses, and helped over 50 business owners scale their companies with offshore staff.
Propelled by a passion for uplifting the community, he founded Cherry Assistant, a bridge dedicated to providing global talents for founders.
Whether you are a young founder or a seasoned leader looking for something to kindle your entrepreneurial spirit, DJ’s story will redefine what it means to have a legacy that extends beyond business success.
An Entrepreneur Hero
DJ’s inspiration for entrepreneurship started with his admiration for his father, who had been an entrepreneur for over 30 years. As a child, he saw firsthand how his father had traversed challenges, empowered his team, and innovated his business to stay competitive.
“He faced the ups and downs of the industry with resilience and dedication, which taught me the importance of hard work, adaptability, and long-term commitment,” DJ explains.
DJ learned that entrepreneurship is more than starting a business but creating something that can evolve and endure the test of time. This drive nurtured DJ’s entrepreneurial spirit, invoking his desire to make an impact through his ventures.
“His passion for his work, even after decades, has inspired me to build my path in business, with the same drive and perseverance,” DJ reflects.
His father’s passion is what drives DJ to build his business.
Shaky First Steps
Like many young founders, DJ was eager but inexperienced when starting his entrepreneurial journey. During his first years, he recalled wasting a lot of money for not knowing the fundamentals.
DJ states, “We outsourced development to a team in India, only to realize that without the technical know-how to properly manage and guide the project, we were burning through cash with little return.”
These struggles were further burdened by DJ’s struggle to reconcile with his Asian heritage and the pressures of assimilating into a Western environment. As a Korean who immigrated to the US at a young age, DJ regularly felt he was losing parts of himself, specifically in spaces where Asian representation was lacking. Yet, these challenges also drove DJ to give the Asian community a turning point.
“I want to create opportunities for others in the Asian community to embrace their identities fully and bring their cultural strengths into the business world,” he exclaimed.
An Entrepreneur’s Passion
Startup was DJ’s passion even as early as his college days when he launched his first mobile app startup with an initial $250K raise. Transitioning from a startup incubator to co-founding RevGenius, DJ fostered a community with 30,000 members and hit $1M ARR in one year.
Eager to expand and hone his experience in software, e-commerce, and B2C ventures, DJ moved to LA to explore crypto/Web3, where he found himself in an environment of bad actors and volatility.
Looking back, DJ states “It tested my resilience and taught me the importance of diligence, research, and staying true to my ethical standards in any venture.”
This experience inspired DJ to found Cherry Assistant, a business dedicated to helping founders scale their companies with virtual assistants.
Building Cherry Assistant was no simple feat. DJ has encountered numerous challenges in hiring offshore talent sifting through scams and dishonest individuals to identify reliable people. He understands that clients are wary of offshore workers as there is a misconception that these laborers are somehow ‘lesser’ or incapable. Hence, he made it his mission to show clients that there are hardworking, skilled professionals who simply happen to live in different countries.
He states, “I learned that, at its core, a community thrives on mutual benefit and authentic connections.”
Throughout DJ’s business journey, he learned that community is core to success.
The Strength of a Community
During this journey of scaling Cherry Assistant, DJ found Asian Hustle Network (AHN).
“AHN became instrumental in expanding my network, showcasing the power of community support in entrepreneurship,” DJ excitedly claimed.
As Cherry Assistant attracted many home cleaning businesses seeking offshore support, including one business owner who offered DJ mentorship, he decided to open his third business: a remote home cleaning company. Within just a year, DJ successfully scaled and sold it to a local entrepreneur thanks to AHN’s community.
“Through AHN’s supportive community, I eventually found a local entrepreneur interested in buying the business. This network not only enabled me to close the deal but also highlighted the power of community and connection in the Asian business world,” DJ excitedly claimed.
A Vision to Help the Community
Focusing on scaling Cherry Assistant and his experiences building three businesses, DJ’s mission is to empower entrepreneurs and small business founders by providing them with the resources to achieve similar success.
DJ states, “With Cherry Assistant, my goal is to create a bridge for founders to access global talent, helping them streamline operations, save time, and focus on growth. This mission is personal to me as a Korean American, knowing firsthand the value of hard work, resilience, and the importance of leveraging opportunities.”
DJ’s vision is to foster a diverse and inclusive workforce, all while building a platform that provides businesses with skilled support. For the Asian community, this mission holds a greater significance in DJ’s heart.
“By sharing my experiences and the lessons I’ve learned, I hope to empower other Asians and Asian Americans to pursue their ambitions, leverage their networks, and give back to their communities,” DJ states.
DJ’s true legacy goes far beyond the success of his business—it lives in his unwavering passion to uplift and empower other founders.
AHN and Meta Prosper have partnered on a new podcast series highlighting API creators. Meta Prosper is dedicated to amplifying and supporting the API community and driving economic growth and equitable representation. The Creators Podcast series delivers stories on how creators achieved success and created impact through their platforms, serving as an inspiration for the community.
The journey through medical school is often depicted as one of relentless study and sacrifice, but the Medschoolboiz, a group of Texas A&M medical students, are flipping the narrative. With a mission to showcase the friendships, fun, and meaningful moments that make the medical journey worthwhile, Medschoolboiz has become a social media sensation.
Founded by a group of friends who bonded during a pre-medical school retreat, the Medschoolboiz started as an organic experiment. Their first video, a TikTok filmed at their white coat ceremony, captured their transition from casual attire to white coats. The video went viral overnight, and what began as a fun project evolved into a platform celebrating the lighter side of medical school.
Under the slogan “Camaraderie in Medicine” and the tagline “Excited for the journey, not just the destination,” the Medschoolboiz aim to highlight the importance of relationships and joy in what is often seen as a grueling profession.
In a recent episode of the Creators Podcast, hosted by Asian Hustle Network in partnership with Meta Prosper, Medschoolboiz member Surya Chinamuthevi shared insights into their journey. He discussed how the group balances medical school with content creation, the challenges of maintaining authenticity, and their vision for the future.
This October, William Wang was honored with Lifetime Achievement at the 75th Annual Technology & Engineering Emmy Awards. As the founder of VIZIO, Wang has revolutionized the television industry, shattering the cost-related concerns about whether quality and pricing can go hand in hand. From a Taiwanese immigrant to a trailblazer, his journey is one of innovation and persistence.
Humble Beginnings and Pursuit of the American Dream
Born in Taipei, Taiwan, William Wang immigrated to the United States as a teenager with his family. Settling in Southern California, cultural barriers arose as a major problem for an immigrant teenager like Wang. However, his persistence shone through: he excelled academically, leading him to pursue engineering at the University of Southern California (USC).
Image Soure: VIZIO
After graduation, Wang was on his way to materializing his dream: starting a company in the tech industry. Yet, he failed multiple times, draining his resources and budget. However, each failure gave him the opportunities and lessons to grow his entrepreneurial endeavors.
The Turning Point: A Life-Altering Experience
But life comes with unheralded events. In 2000, the Singapore Airlines Flight 006 that he was on encountered a crash, and he was one of the few survivors of that fatal incident.
This disastrous event completely altered his outlook on life: he became more grateful for his relationships and the comfort they provide, such as families spending cozy time together watching TV. This newfound perspective catalyzed his entrepreneurial shift into his next venture, fostering an idea that would transform the consumer electronics market. He envisioned a future where the gap between top-tier technology and affordability disappeared—a vision that soon became VIZIO. In 2002, he launched VIZIO.
By 2007, just five years after its founding, VIZIO had become the top-selling LCD TV brand in the United States—a monumental achievement in an industry dominated by global giants like Sony and Samsung.
Wang’s Humble Reflections on the Achievement
William Wang (center) with his family at the 75th Technology & Engineering Emmy Awards. (Image Source: VIZIO)
When receiving the prestigious Lifetime Achievement Award at the Emmy Awards, he couldn’t help but feel emotional about his near-death-inspired vision. At that moment, his survivor’s guilt had driven him to enrich lives, saying, “My life has been dedicated to bringing great technology to consumers in America.” As influential as he is, he expressed his gratitude for his team, stating, “This recognition is also a testament to the incredible team at VIZIO – it is our lifetime achievement. Together, we’ve challenged the status quo and have created new possibilities for the future of television. I’m proud of what we’ve accomplished and excited for the journey ahead as we continue to push the boundaries of technology and entertainment.”
