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June 6, 2024

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Venture capitalist Ann Lai is, by all measures, an absolute beast. From earning a PhD from Harvard at 25 to becoming Managing Director at her own firm–Skeleton Key, Ann has clearly achieved a great deal of success throughout her career. Ann is also notable for speaking up publicly about the misogyny she has faced in VC, despite it nearly forcing her out of the industry. I had the honor to chat with Ann about her career journey pre-VC, reflections on her identity, and also about her exciting new firm.

Journey to Venture Capital

Ann’s journey to Venture Capital is at least 50x cooler than mine. In fact, it’s one of the coolest there is. It all started when she read a biography of Marie Curie at the age of six. I asked Ann to explain what drew her to Marie Curie so much that it set her on a trajectory she is still on today:

The recognition of women in science has historically been insufficient, and I have consistently been attracted to narratives that feature an underdog. Marie Curie’s achievement as the first woman to win a Nobel Prize, and then winning it a second time, was profoundly significant to me as a young person. From a very young age, I had an affinity for science and engineering. My mother, a teacher of literature, encouraged me to read or listen to autobiographies of diverse individuals. My early fascination with NASA was spurred during the time my father worked there. Marie Curie significantly altered the landscape and methods of many scientific endeavors.

Marie Curie’s story inspired Ann to study science. By age 25, she had earned three STEM degrees from Harvard including a PhD in microfluidics. While studying, Ann was starting to notice things that would push her away from being a scientist towards investing:

I noticed that many significant scientific advancements were transitioning to privatization. There was a golden era of science in the United States during the 1970s, characterized by substantial government funding and innovative labs such as Xerox and Bell Labs, but it is now over. I hypothesized that the most groundbreaking scientific discoveries would increasingly be funded privately. The sectors that remained vibrant, like CRISPR and space exploration, were those receiving substantial private investment. And although I was satisfied in the laboratory, my broader interests and extroverted personality drew me toward the funding side of science.

However, that was not quite what the universe had in mind for Ann. Ann graduated right around the 2008 financial crisis, which had pretty much killed off all appetite for investments in science. Thus, she instead started her career at a firm pioneering big data analysis:

I joined a company on Wall Street that pioneered what is now commonly referred to as “alt data”. We acquired, scraped, and sourced new and proprietary datasets, transforming them into predictive models for public company earnings. This was a rigorous introduction to the underlying forces that influence corporate dynamics; we had to understand the key performance indicators driving stock market values. (It was like going through a condensed MBA program.) By modeling quarterly earnings, where data points were scarce, I applied methodologies from my graduate research, collapsing extensive data sets by normalizing or parameterizing the variables, allowing for a comprehensive, dynamic model. This approach was highly effective, blending scientific and business analytics.

After her stint working in finance, Ann went on to lead business intelligence for international territories at Riot Games and then worked in a few early-stage startups in preparation for a transition into Venture. One thing she said especially caught my attention:

There was noticeable skepticism towards PhDs and academics in venture capital. Despite my extensive scientific background, I was told to strategically minimize the emphasis on my PhD on my resume. It’s evident in the venture space that there is a prevailing belief that academics lack practical business acumen.

When asked whether this skepticism extended to PhD founders, Ann elaborated:

This skepticism is indeed still prevalent. However, many PhDs are exceptionally practical. For companies involved in iterative development, such as SaaS companies, the requirements are different. In these fields, the emphasis is more on user interaction and less on deep scientific knowledge. But, for science-driven enterprises, a thorough understanding of the fundamental sciences is crucial.

Hopefully, this gives some hope to the PhDs out there who are looking to start a company! In fact, VC has been trending more towards deep tech evidenced by an increased share of investments into the space.

Advice for Women in Venture

One aspect Ann has been noted for is her outspokenness on the misogyny she has faced in the Venture ecosystem. For more specifics about her experiences, you can check out this Elle article written about her. Given her experiences, I asked her what advice she would give to women who want to go into the VC or startup space, but are concerned about the misogyny and fraternity culture that is still rampant.

Establishing a close network of mentors and peers for support is essential. This has been invaluable to me. Unfortunately, the prevailing culture remains challenging, and the progress we’ve made has perhaps deteriorated in the past year due to decreased venture capital availability on the LP side. There’s still a lot of work to do. The solidarity of women supporting one another is crucial for fostering progress. Maintaining a commitment to support each other is critical. Although most days it may not seem particularly difficult, there are specific moments where you can just feel a very big demographic difference in terms of who’s empowered. Partners are partners, but managing partners are different categories of partners. Until more women are managing partners or running their own sizable firms as partners, there’s still not enough leverage in the space.

Being Asian

I asked Ann to reflect on how her identity as an Asian woman has affected her lived experience:

My mother is incredibly liberal for her generation of Taiwanese. She has always been supportive, telling me I don’t need to get married early or worry about having kids, which is rare for Asian moms of her generation. At the same time, my parents weren’t financially very well off when we came back to the States. I contributed to my family’s income from the age of 12. There was no safety net. If I didn’t make it, nobody could pay the bills. It taught me resilience and gave me a “no way back” approach to life.

My dad raised me with a strong sense of right and wrong (We watched a lot of Asian martial arts dramas and stories.) It’s not really about being visible–it’s about doing the right thing. This Asian heroism as defined by martial arts movies approach is quite different from American heroism, and it’s the reason why I stood up for myself even when it might have prevented me from working again.

Being an Asian woman in the US is difficult. I often get the assumption that I’m a lot younger, for example. So, you always have to go into a meeting fighting that. That’s something my cohort and I have talked about a lot, like, you learn how to dress and style yourself to appear older sometimes so that you will be taken more seriously.

For meetings in East Asia, I was coached to open meetings by stating my qualifications, the PhD from Harvard, etc.This way, they respect the degree and then they respect you. Male executives and men who attend meetings weren’t prepped in this way. But I’m starting to see more evolution, especially with the younger, successful Asian male founders and groups. They’re very supportive, which is great. The older generations still tend to have a more patriarchal mindset, but it’s getting better, especially in the US.

Anecdotally, children of first-generation immigrants often pursue more stable, high-paying careers (doctor, lawyer, etc.), yet Ann has clearly bucked this trend. I asked her why she thought she ended up doing so:

My parents have been very modern in their thinking. They’ve never said I had to do things in a certain way. They’ve always supported my decisions. It made me feel like I could do anything. I’ve never worried that I might not succeed. If you are fearless, you end up doing aggressive things, aggressive in a good way.

Having grown up in both the US and Taiwan, I think Western and Eastern education are quite different. The American system encourages exploration and aspirations, whereas there’s a lot more regimen in the Eastern education system. The way I was raised was very much a marriage of those two aspects in an unexpected way. I have a lot of friends who were told to be a doctor or a lawyer, but if you think you can do better at other things, why do you have to do that?

Skeleton Key

A Skeleton Key is a type of master key in which the serrated edge has been removed in such a way that it can open numerous locks. It is also the name of Ann’s new firm. While researching for this interview, I came across this article by Ann, where she lays out the argument for why Deep Tech is venture-backable. Towards the end of the article, she shifts the focus to ScienceTech (SciTech), which she defines as: the software, platforms, or tech-enabled services that accelerate scientific discovery or assist in bringing science to life. I asked Ann why she chose Skeleton Key’s focus to be on SciTech instead of Deep Tech:

Deep tech is definitely fundable, as I’ve talked about. But now with AI, I’m thinking about how to make deep tech happen faster. Instead of investing in a drug, I’m looking at the platforms helping people discover drugs faster. Those layers are interesting to me, and I think those are the layers where a lot of the accelerated computing power can come into fruition in an interesting way. The accelerated computing power means you can map out a lot of things that have historically been very difficult such as fatigued glass behavior or certain thermal dynamics, nonlinear dynamics, and anything that’s related to nonlinear systems. 

There’s even a lot of interesting stuff happening around the application layer of science. For instance, bringing chemicals to real-life applications usually takes a long time. You find a chemical and wonder where to use it and what it can be used for. Then, usually, you need a different type of manufacturing protocol or a different variation for each use case. But now,  you can find a lot of those variants much faster. The formulation or the tuning of that molecule, protein, etc. can be assisted on by AI and you accelerate that process of bringing it to a real-life application much faster.

As you may have gathered from her background, one of Ann’s specialties is data analysis. In her previous VC roles, Ann leveraged her background to evaluate companies based on their data in an apples-to-apples way. You can hear more about her approach in this podcast. Given that Skeleton Key is working with a type of company that isn’t what the typical VC invests in, I was curious to know if she had to adapt her process:

It’s definitely different for Skeleton Key. We deal with a lot more data around R&D and early applications because we’re focusing on a second or third institutional round for these folks–so it’s a post- R&D but before they actually hit ramping revenue. That means you still have time to work with them on exploring the business–is it a software platform approach, or is it a single molecule approach, or a single robot approach? 

I asked Ann what revenue the companies typically are at in their second or third institutional round:

I think the specific revenue number doesn’t really matter. It’s the mechanics of what the early performance looks like. If they have a couple of contracts which are scalable over time and show real adoption and real usage–that’s a lot more important than one marquee SaaS contract that you can get through relationships. It’s more around the usage, the actual day-to-day functionality or day-to-day use. 

Earlier in our chat, Ann touched on how Skeleton Key plans to help startups explore different business angles, I asked Ann to elaborate on this process:

Our approach is very collaborative. My philosophy has always been to provide as much help as the founder wants. The goal post-investing is to help them with monetization, go-to-market strategies, and thinking about how to scale from a scientific lab mindset into building a company. We also assist them in fundraising. There are a lot of resources post-investment, and whether a founder will leverage them is their choice, but we prefer that they are open to us being more involved. In this category, where there are no established revenue models and many founders are coming from academic backgrounds, this advisory capacity is helpful to give them the full lay of the land, let them explore, and let them test different monetization hypotheses quickly.  Inflexibility or lack of adaptability can be a problem down the line, especially in these categories that require a lot of money for ramping up and the revenue models aren’t so obvious. In fact, we’re planning on helping founders in this way before even investing, as part of our process.

I mentioned to Ann that this kind of help seems very valuable, especially since the only resources available online tend to be very reductive:

My biggest pet peeve is when VCs prescribe a framework without actually understanding the problem. When we help companies, we don’t do that. We workshop their unique situation and how to price best for their product, without capping future revenue. For example, a lot of people like to suggest ARR subscription SaaS, but that model doesn’t work for everyone. There’s a lot of possibilities around pricing and revenue that isn’t just about “getting ARR.” I think those are the interesting exercises to think through when you’re in these new categories.

Shoutouts

Ann is amazing  and I am super excited for the launch of Skeleton Key. If you’d like to hear more from Ann, you can sign up for her Science Fair newsletter here, where she writes about science and venture. Thank you Ann for the great interview!

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Stories

Steve Liu Knows How to Draw a Crowd. With TRI3E, He Wants to Help Communities Grow.

From producing shows with major artists to leading product design at Amazon and Palo Alto Networks, Steve Liu knows a thing or two about bringing people together.

With TRI3E, he’s using what he’s learned to help people, creators, businesses, and organizations build stronger communities.

Understanding What Brings People Together

Filling a venue is one thing. Getting people excited enough to bring their friends is another. Steve Liu learned that firsthand in San Francisco’s nightlife scene.

As a nightclub promoter and event producer, he helped organize shows featuring The Chainsmokers, Far East Movement, MC Jin, and comedian Ali Wong.

What stood out to Steve wasn’t just how people discovered events, but what happened when they came together. Friends brought friends, new connections formed, and people found a sense of belonging through shared experiences.

He realized that the most meaningful part of bringing people together wasn’t filling a room. It was creating experiences people genuinely enjoyed, felt part of, and wanted to share with others.

A Different Way of Looking at Problems

Outside entertainment, Steve was building a career in technology. He eventually led product design teams at Amazon and Palo Alto Networks, working on products involving cloud computing, global supply chains, and cybersecurity.

The work was different from organizing events, but it taught Steve how to approach complex, multidimensional problems. Working across technology, business, and human needs, he learned to connect different perspectives, navigate competing priorities, and turn complicated challenges into practical solutions.

His experience as an entrepreneur also gave him a firsthand understanding of how difficult it can be to grow a business, reach the right people, and keep them engaged.

Over time, those experiences started to come together. He had seen how people brought others into events and communities, and he understood how technology could help make those connections easier.

That got him thinking about what better community-building tools could look like.

Helping Communities Do More Together

Think about a restaurant planning an event, a creator looking to bring supporters together, or a community organizer trying to reach more people.

They already have people interested in what they do. The challenge is finding ways to get those people involved, keep them connected, and encourage them to bring others along.

That’s the thinking behind TRI3E (Tribe), the platform Steve is building.

TRI3E aims to help individuals, creators, businesses, and organizations build and grow their communities. Through the platform, they can share events and opportunities, invite others to participate, and give members more ways to stay involved.

For a restaurant, that could mean inviting regular customers to an event and encouraging them to bring friends. For a creator, it could mean sharing a new project with supporters. For an organization, it could mean helping members discover opportunities and meet others with similar interests.

The goal is to make it easier for people to stay involved, bring others along, and create more opportunities within their communities.

Building What’s Next

For Steve, TRI3E is an opportunity to bring together years of experience in technology, entrepreneurship, and entertainment around an idea with much broader potential.

Whether it’s a neighborhood restaurant, an independent creator, or a network like Asian Hustle Network, communities already have people who want to see them succeed.

What if those people had better ways to make that happen?

That’s the vision behind TRI3E: helping people turn their existing connections into more opportunities for their communities.

Join TRI3E

Build your community. Activate your network. Grow together.

Explore TRI3E | Connect with Steve

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Stories

From Vancouver to the World: Thomas Vu’s Vision for Hanoi Drip Coffee

Vietnam is one of the world’s biggest coffee-producing countries, yet Thomas Vu rarely saw Vietnamese coffee given the same attention in North America’s specialty coffee scene.

That gap became the idea behind Hanoi Drip Coffee, a Vancouver-based Vietnamese specialty coffee brand that has grown into a multi-million-dollar cafe business in just over two years.

For Vu, the goal goes beyond opening more cafes. He wants people to see Vietnamese coffee differently and prove that a brand deeply rooted in culture can belong on a global stage.

Giving Vietnamese Coffee the Spotlight It Deserves

Vu grew up around the flavors and rituals that make Vietnamese coffee instantly recognizable, from strong Robusta to condensed milk and the slow drip of a phin. Yet despite Vietnam’s rich coffee history, he felt much of that story was still missing from mainstream specialty coffee culture.

That became the opportunity behind Hanoi Drip. Rather than recreate a traditional Vietnamese cafe, Vu and his team asked a bigger question: What could a global Vietnamese coffee brand look like today?

Their answer was to keep the parts of Vietnamese coffee they loved while presenting them for a new generation. Hanoi Drip serves coffee grown in Vietnam, including coffee from Đà Lạt, and puts Robusta, Vietnamese flavors, and phin brewing at the center of the experience.

Learning How to Grow Without Losing the Brand

Building the brand was one challenge. Learning how to grow it without losing what people connected with was another.

When Hanoi Drip was smaller, Vu and the other founders could be involved in nearly every part of the business. As more locations followed, they had to learn how to train teams, develop leaders, manage costs, maintain product consistency, and make sure customers still had a strong experience even when the founders were not there.

Mistakes have been part of that process, and Vu does not pretend otherwise. His approach is to treat them as useful information: fix the problem, build a better system, and move forward, a mindset that has helped Hanoi Drip expand into multiple locations alongside retail coffee, wholesale, and membership offerings.

Taking Vietnamese Coffee Beyond Vancouver

For Vu, some of Hanoi Drip’s most meaningful wins happen when someone tastes Vietnamese coffee for the first time and wants to know more. It also means hearing Vietnamese customers say the brand reminds them of home while still feeling like it belongs to their generation.

That connection has extended beyond coffee. During KOOLFEST 2025, customers purchased more than 1,600 Ube Coconut Coffee and Ube Milk drinks, helping Hanoi Drip raise over $5,500 for a local charity, while the company has also created jobs and collaborated with Asian-owned businesses and creators.

And Vu is still thinking much bigger. He hopes to bring Hanoi Drip beyond Vancouver to markets such as Toronto and Los Angeles, while showing other Asian founders that building something modern does not mean leaving their culture behind.

Learn more about Hanoi Drip and follow the brand as it works to take Vietnamese coffee from Vancouver to a wider global audience.

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Stories

From a $10 Craigslist Job to COO of a $300M Business Group: Richard Nguyen’s Road to E-XPIRE

Richard Nguyen grew up on the east side of San Jose, where he became caught up in street life at a young age. Looking back, he believed the path he was on could have ended with either prison or an early death.

Then came the moment that made him reconsider where his life was headed.

He overheard his mother speaking with friends about their children. She talked about relatives who had graduated from college, while Richard felt she had little she could proudly say about him.

“She couldn’t say anything good about me,” Richard recalled.

His mother was raising the family on her own, and hearing her disappointment became a wake-up call. Richard knew he couldn’t continue down the same path and decided he needed to find a different direction.

He took a job he found on Craigslist for $10 an hour, unsure of where it would lead. It became his entry point into an industry where he would spend the next 15 years learning and building experience.

What started as a decision to change his life would eventually become the foundation for something much bigger.

Years later, that experience would bring him together with Jack and David Nguyen and a growing group of IT hardware businesses.

Twin brothers Jack and David Nguyen

The Brothers Behind the Business

Years before Richard partnered with them, twin brothers Jack and David Nguyen were already building their footprint in the IT hardware industry.

Around two decades ago, they saw an opportunity in used computer equipment and began reselling components, primarily semiconductors and RAM. That business became RAM Exchange, which eventually grew into what Jack described as a $50 million-a-year company.

From there, the brothers expanded into servers, networking equipment, drives, and other data center hardware through IT Server Exchange.

By then, Richard had spent years building his own expertise in the same industry. Their paths were about to come together.

Bringing Richard Into the Business

Richard was working for a competitor at the time, but his experience and reputation had already caught Jack and David’s attention. They knew his understanding of the IT hardware business and respected the grit, loyalty, and work ethic he brought to his work.

Eventually, Richard took a risk of his own and started E-XPIRE, focusing on IT asset disposition, secure data destruction, and electronics recycling.

As E-XPIRE grew, Jack and David saw more than Richard’s industry experience. They saw someone who could build a business, lead a team, and execute.

But Richard had already taken the risk of becoming an entrepreneur himself. Bringing him into their business would require more than offering him a position.

The opportunity became a partnership. E-XPIRE and IT Server Exchange merged, bringing Richard’s ITAD expertise together with Jack and David’s established hardware business. Richard became an equal partner in IT Server Exchange and took on the role of COO.

“We gave him the keys,” Jack said.

The merger brought together two complementary sides of the industry and created an opportunity to build something larger. Richard came in ready to rethink how the operation worked, and Jack and David gave him the freedom to make the changes he believed the business needed.

Their roles complemented each other. Richard took the lead on operations, execution, and building the team, while Jack and David provided the business foundation, resources, and support behind him. Jack described himself and David as Richard’s “pillars.”

Together, they continued growing RAM Exchange, IT Server Exchange, and E-XPIRE. Today, the partners say the three companies are on track for around $300 million in combined annual revenue.

What began with Richard taking a chance on himself and building E-XPIRE ultimately became the start of a partnership that would help reshape IT Server Exchange and support the growth of the wider business group.

Leading Through Culture

For Richard, how the team works is just as important as how the business grows.

He describes a culture built around speed, loyalty, and getting things done. Internally, the team uses the phrase “GSD,” short for “get stuff done.”

Richard also sees his employees’ livelihoods as a personal responsibility.

“I work 18-hour days because it’s for my team and my family,” he said.

David credits Richard with creating a culture where employees feel that same sense of loyalty toward the company.

That philosophy is shared by all three partners. Jack said one of their biggest sources of pride is not simply revenue growth, but the impact their businesses have had on employees and their families.

Finding a Reason to Keep Going

For Richard, success still traces back to the conversation he overheard more than two decades ago.

Today, David says Richard’s mother lights up when she talks about him.

“Every time I see her, she smiles,” he said. “She’s so proud of Richard.”

Richard’s advice for people who feel the odds are against them is simple.

“Anyone can make it,” he said. “You just gotta find a reason to do it.”

More than two decades after that conversation, Richard has given his mother plenty to be proud of. That same drive now carries into the work Richard, Jack, and David are building at E-XPIRE.

While companies race to adapt to AI, Jack, David, and Richard focus on what powers it: infrastructure. Their businesses support its lifecycle, from hardware to responsible decommissioning.

Today, E-XPIRE helps businesses securely destroy sensitive data and responsibly manage retired IT equipment. As technology continues to evolve, so does the need to handle what gets left behind.

Learn more about E-XPIRE and its work in IT asset disposition, data destruction, and electronics recycling.

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Stories

ChargerGoGo’s Next Chapter: GoGoSpark Brings AI-Powered Entrepreneurship to the Future of Work

ChargerGoGo built its nationwide phone charging network by betting on everyday entrepreneurs.

That bet is paying off. In 2026, ChargerGoGo landed at No. 744 on the Inc. 5000 (top 15%), No.5 in Las Vegas, and No.41 in AI and Data industry, the annual ranking of the fastest-growing private companies in America, after reporting 467% revenue growth over three years.

Led by founder and CEO June Zhu, the company has spent years helping local operators build businesses through its charging network. With GoGoSpark, it’s bringing AI into the picture.

Launched at CES 2026, GoGoSpark is ChargerGoGo’s AI-powered business copilot and operations assistant, built to help operators handle the day-to-day work of running and growing their businesses.

What Does GoGoSpark Actually Do?

As AI reshapes the workforce, the next economic opportunity is not only about making employees more productive, it is about giving more people the tools to become business owners.

GoGoSpark was built around that mission.

ChargerGoGo believes the future of work will include a growing number of people, across both white-collar and blue-collar professions, who want to build independent income, own productive assets, and operate businesses of their own. But becoming an entrepreneur requires far more than capital or a good idea. New business owners need help with sales, operations, financial decisions, technology, strategy, and the hundreds of decisions that come with running a company.

GoGoSpark is designed to put that capability in their pocket.

Serving as an AI-powered COO and business mentor available 24/7, GoGoSpark can help entrepreneurs analyze performance, identify opportunities, improve sales, troubleshoot operational issues, understand financial decisions, and determine what actions to take next.

The vision extends beyond operating ChargerGoGo stations. ChargerGoGo is building GoGoSpark as an intelligent business platform that can lower the barriers to entrepreneurship and help everyday people transition from employees into capable, technology-enabled business owners.

In an economy increasingly shaped by AI and automation, ChargerGoGo believes AI should not simply replace work. It should help more people create, own, and participate in the businesses of the future.

GoGoSpark does not replace the entrepreneur. It gives the entrepreneur a COO, an advisor, and a mentor in their pocket—so they can make better decisions and build with greater confidence.

Five Years in the Making

GoGoSpark came out of five years of working directly with thousands of operators, partners, and small business owners.

Over that time, ChargerGoGo saw the same kinds of questions come up again and again: How do I sell this better? Why is one location outperforming another? What should I focus on next? How can I run this more efficiently?

Those real-world questions helped shape what GoGoSpark became.

Rather than building AI for the sake of having AI, ChargerGoGo built a tool around the work its operators were already doing.

As Zhu said when the platform launched, “GoGoSpark is built to be a business co-pilot, helping operators learn faster, operate smarter, and participate in the post-work economy.”

The Bigger Goal Behind GoGoSpark

The Inc. 5000 ranking is a milestone for ChargerGoGo, but Zhu has been clear that she wants the company’s growth to reach beyond ChargerGoGo itself.

When the ranking was announced, she pointed to a bigger goal: giving ChargerGoGo’s Distribution Partners the technology, infrastructure, business model, and support to grow companies of their own.

She even said she hopes to one day see those entrepreneurs make the Inc. 5000 themselves.

GoGoSpark is one way ChargerGoGo is trying to make that happen.

As AI becomes part of how companies sell, analyze data, plan, and operate, smaller business owners risk being left with fewer resources to compete. GoGoSpark brings some of those capabilities directly to the people running businesses on the ground.

ChargerGoGo’s acceptance into the NVIDIA Inception Program also marks another step in that direction as the company continues developing its AI technology.

“The future belongs to those who engage with their AI,” Zhu said at CES 2026. “Our mission is to make sure everyone has that chance.”

ChargerGoGo made the Inc. 5000 this year. If its operators eventually start appearing on that list too, GoGoSpark may have played a part in getting them there.

Discover how GoGoSpark is helping entrepreneurs grow smarter.

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