Stories

October 12, 2023

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Jeanny Chai is an entrepreneur, coach, and cancer survivor. She’s inspired hundreds of women to break free from unfulfilling jobs and relationships. But she wasn’t always this way. In this exclusive interview she talks about how she went from a scared loner kid to a powerful leadership coach. 

Childhood Pressures and Shaping of Mindset

Growing up, Jeanny was always under pressure to achieve. Sound familiar? In episode 3 of her podcast, Asians Breaking Ceilings, she shares the expectations her parents placed on her.  “Oh, you’re going to be a doctor.” 

She lived under constant pressure to be perfect. “I was called careless when I missed math problems and my parents were displeased. I got disapproval and felt like a burden whenever I made mistakes, like spilling milk or getting sick. I felt like I had to be perfect to avoid anyone getting mad at me.”

You don’t need anyone’s permission, apology, validation, or approval for you to make the transition from unfulfilled to living your leadership potential.

Jeanny Chai

Her Battle with Cancer and Path to Transformation

As an adult she was free from her parents but then cancer got her. Her doctor told her that she had 3 tumors, stress-induced. Her reaction? “ashamed, scared, angry and then finally hopeful.” Despite cancer being a shitty experience, she had HOPE. How? 

Hope came when she realized that she was allowed to ask for help. It wasn’t her job to suffer alone in silence. She had managed to handle all the other stressors in her life alone, but this one was too much for her – and that was okay. For the first time ever, Jeanny learned asking for help was not a sign of failure or weakness. This theme would return later on.

A Glimmer of Hope in Solitude

Cancer threw Jeanny’s life and routine out the window. Yet the hardest part wasn’t the physical pain – it was the overwhelming sense of loneliness she experienced. Unable to have visitors, she was profoundly isolated, physically and emotionally. She shares, “When you are under so much medication, your days and nights mesh together and you get lost in your own thoughts,”

But in that time of sadness, Jeanny felt a glimmer of hope. One day, she heard a loud voice that declared, “You are already good enough.” The unexpected declaration left her in a state of awe. 

Jeanny had never entertained such a notion about herself before; this was a pivotal moment.  She kept repeating this idea to herself for the next few years, and that’s when she started to feel stronger, more confident, and more in control of her life. This also marked the starting point of her business, Bamboo Myth.

A Journey of Self-Discovery

After casually beating cancer, Jeanny embarked on a five-year journey of self-discovery.

“When I got sick, I was no longer focused on becoming the next Elon Musk or landing a job at the next unicorn start-up in Silicon Valley. Instead, I bought myself an electric piano and an acoustic guitar.  Later I bought a saxophone and ukulele and I gave myself voice lessons. I bought myself a baby rabbit, who was my bedside companion during my chemotherapy treatment. I remembered that I loved music, singing, and animals and learned to create my own happiness,” she shared.

With cancer showing her that life was short, Jeanny decided to leave the corporate world and start her own business, pursuing purpose instead of promotions. 

“Asians Breaking Ceilings” Podcast

Fast forward a few years and her business is thriving. She speaks about the Bamboo Ceiling at Fortune 500 companies and major conferences. 

She also runs a 12-week coaching program called “Live Your Leadership Potential,” and has coached over 300 Asian women, bringing “life-changing” results. Her program centers on 2 core principles that help women regain confidence, energy, and agency.

She teaches that what’s needed isn’t communication strategies, but permission to speak without guilt or shame. Once women overcome this barrier, their natural leadership abilities and newfound confidence are allowed to shine.

The best part? Jeanny emphasizes that this mindshift set doesn’t require years of therapy or yoga; all it takes is a focused approach to transform from burnout to happiness.

Now she is making these cultural-specific leadership strategies available to everyone,  through her podcast. In it, she shares a powerful new definition of success. 

“Confidence, assertiveness, and happiness are an inside job. So my new definition of success is this: Being able to decide, create, and ask for what you want in your career and life. And my podcast is designed exactly to do just that,” Jeanny shared.

Advice for Those with Similar Struggles

Did you resonate with any of this? Jeanny has the the following advice for individuals who struggle with people-pleasing, fear, or lack of self-compassion:

First, you must stop stuffing your feelings and coping by working harder and harder. Realize that you don’t need anyone’s permission, apology, validation, or approval for you to make the transition from unfulfilled to living your leadership potential.  

Stop getting more certifications and degrees to fill that feeling of “not being enough.”

Listen to my podcast! Start with Episode 1 and let yourself feel again. Many of us have numbed out our emotions so we can handle and cope with all the stress but this is the opposite of what we need to do to begin the transformation. 

Find a safe person (therapist, coach) and tell them your story. As Brene Brown says, shame thrives in silence. That’s why I’m paving the way by speaking up so others can speak up and be transformed for good.

And take this FREE assessment that I’ve created just for Asian Americans. It helps you identify in just under 5 minutes what is your biggest roadblock to success:

https://quiz.tryinteract.com/#/5daf9bbeb77a6e0014e41210

There is personal advice emailed to you based on your quiz results. 

CONNECT WITH JEANNY CHAI

Instagram: @jeannychai

Linkedin: Jeanny Chai

Twitter: @bamboomyth

Facebook: Bamboo Myth

Website (Bamboo Myth): bamboomyth.com

Website (Podcast): asiansbreakingceilings.com

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Pauline (left) and Olivia (right)

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Roadshow Or Small Rotation

We met our buyer at Expo West (Think Super Bowl for the Food & Beverage industry where retailers and manufacturers meet up. Super worth doing if you are in CPG. We even landed our 1st TV interview).

After Expo West, we sent more samples to the office and began negotiations for placement. We were offered two ways of being at Costco:

Roadshow

  • 4 days of selling on consignment. We could control costs by using our own people and decide the volume of product we wanted to bring in.
  • Typically, this is how small brands enter Costco. If it does well, you are offered a rotation. If you don’t do well, then it’s really hard to get into the regular set.

Small Rotation

  • We started with a number of stores and the item is part of the regular set.
  • This is harder to secure because Costco is paying for the inventory and the buyer has to believe in your product.

In both situations, it is critical that Twrl Milk Tea sells well and ideally sells out. Why is this important?

It proves to the Costco Buyer that there is a market for our better-for-you plant-based milk teas. More importantly, companies owned by Asian American small business owners like ours are proven to be great partners worth investing time in and onboarding.

Reasons For Opting for Small Rotation

After a few weeks of due diligence on our end, we decided to go with a small rotation. Our reasons were simple:

  • Our manufacturer could produce the volumes needed and in the time we needed. Not always the case in this crazy supply chain. We are made in the USA so it makes a huge difference in our speed for delivery.
  • We could handle the financial obligations to fund the inventory. It’s a lot of money upfront so it’s not a light decision for a smaller company like ours. And, there is still a chance you can be sitting on inventory if it does not sell through.
  • We are committed to Costco and wanted to be part of the regular set and did not want to take the chance that with Roadshow which is only 4 days could be a bust due to so many variables that we may not be able to control.
  • We love Costco ourselves and shop there regularly so we saw our consumers there! Did you know the typical Costco shopper is 35-44 years old, an Asian female making $125,000 and the average trip is $114?!

Roadshow which is only 4 days could be a bust due to so many variables that we may not be able to control.

-Olivia Chen

Decisions, Decisions, Decisions

What flavor to sell?

Out of our 3 flavors, we selected Taiwan-Style Black Milk Tea to launch because it’s one of our best sellers and our Taiwan-Style Black Milk Tea flavor is really unique. Our single-origin loose-leaf black tea is a one-of-a-kind varietal, sourced from a small multi-generational family farm on a misty slope, fed by sweet mountain spring water.

Our tea flavor, aroma, and health benefits are un-parallel to anything on the market. We use pea milk and lightly sweetened our teas with organic agave so our tea flavors really come through. Only 45 calories & 6g of sugar per can.

What would the packaging look like?

Packaging design and sourcing begin for Costco. Luckily for us, Pauline Ang is a seasoned graphic design guru (with 15+ years in the food and beverage packaging for Fortune 500 companies) and designs all our packaging in-house so we could save costs and time here!

How to onboard?

Mountains of paperwork for our two-person team begin. We didn’t use a broker and did everything ourselves. Yes, a broker would have been so incredibly helpful to answer all the questions that we didn’t know the answers to and definitely would have saved us some headaches.

Big Takeaways

  • Don’t be afraid to chase the account you want to be in. Don’t be shy about sharing your vision of where you see the company. Special thanks to Ryan Sung of Honolulu Cookie Company and Vincent Kitirattragarn of Dang Foods for talking to us about their journey with Costco and encouraging us to go for it.
  • It can be done without a broker but not without headaches and some huge learning curves and we did make some mistakes along the way.
  • Have an advocate. We have been super lucky that our buyer has been so incredible to work with and it’s important to have such an advocate in the company. Cannot over-emphasize this enough!
  • Your team matters. Grateful to share this journey with Pauline Ang who is such an amazing friend and business partner. We are two moms that love Milk Tea and simply wanted to make milk tea —a quintessential Asian drink that we love—even better.

Don’t be shy about sharing your vision of where you see the company.

-Olivia chen

Connect with Olivia and Pauline

Your support would mean the world to our small business and the small family farms that use sustainable practices for a tea that’s better for you, and better for the planet. Follow our journey: Instagram, Facebook, TikTok, Twitter

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